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Technical Customer Service Engineer
Location:
Coatham Mundeville
Description:
Job Title: Technical Customer Service Engineer Location: Swansea Salary: £22 - £24K Per Annum Job Type: Full Time Working Hours: Mon - Fri 09:00 to 17:30About Flotek: Flotek Group are the fastest-growing Tech Company in the South West, providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience of working within the ICT sector, preferably in Vo IP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customers sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help. Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve at first point of contact, you will be expected to triage the incident / request and pass it onto senior members of the team. Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLA's. Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated. Attend customer sites to diagnose and repair services where appliable. Responsible. Visit ListedBuy for more information.
Company:
Flotek
Posted:
May 23 on ListedBuy
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More About this Listing: Technical Customer Service Engineer
Technical Customer Service Engineer is a Other Art & Media Jobs Customer Service Representative Job at Flotek located in United States. Find other listings like Technical Customer Service Engineer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Technical Customer Service Engineer is a Other Art & Media Jobs Customer Service Representative Job at Flotek located in United States. Find other listings like Technical Customer Service Engineer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.