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Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON)
Location:
Hamilton
Description:
Requisition ID: 199504 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Preventative, Pre-Del and Over Limit Portfolio. This team prevents roll rates, helps supports clients in staying on track and to avoid entering collections. Utilizing CAT's and negotiations strategies to preemptively offer solutions on accounts for clients who are experiencing hardship. Accountabilities Leading a team of 12 CRT Advisors Develop a team of high-performing, subject matter experts with sound problem resolution, developing the team to be knowledgeable and confident, focusing on first contact resolution and delivering solutions for our customers. Engage in coaching as an ongoing observational activity with the advisors by providing relevant feedback and coaching during live call observations, group coaching, skill building and lesson plans. Conduct one-on-one coaching with CRT Advisors to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency, and quality. Effectively managing direct reports following performance management protocols that address any performance, attendance and conduct concerns and working with HR and ER as required. Effectively execute and ensure operational and management routines are followed that support employee development and performance. Provide a best-in-class customer experience when dealing with business partners, customers, or team members by resolving customer matters; authorizing correspondence in a manner that reflects Bank policies and guidelines; and understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures. Provide human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees. Undertaking or personally. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 20 on ListedBuy
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More About this Listing: Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON)
Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON) is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON) by searching Oodle for Executive Manager Jobs.
Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON) is a Executive Manager Job at Scotiabank located in United States. Find other listings like Team Lead - Client Relief (Montreal, QC/ Ottawa/Toronto/Hamilton, ON) by searching Oodle for Executive Manager Jobs.