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Head of Customer Service
Location:
Coatham Mundeville
Description:
Job Title: Head of Customer Service Location: Swansea, travel required across UK when required for regional office visits Salary: £30,000 - £35,000 (Depending on Experience)Job Type: Full time permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)About Flotek: Flotek Group is a dynamic and innovative technology company with a nationwide presence. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge technology while delivering exceptional customer service. Job Role: We are seeking a passionate and customer-focused individual to lead our Customer Service teams, across support, sales & project delivery. As the Head of Customer Service, you will play a pivotal role in ensuring our clients receive outstanding support and service throughout their journey with us. This role is based in Swansea. Key Responsibilities: Leadership: Lead, inspire, and manage all team leaders & members, fostering a culture of excellence, empathy, communication, and collaboration. Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives. Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Training and Development: Provide training and development opportunities for the customer service teams to enhance their skills and knowledge. Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management. Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional. Visit ListedBuy for more information.
Company:
Flotek
Posted:
May 23 on ListedBuy
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More About this Listing: Head of Customer Service
Head of Customer Service is a Other Art & Media Jobs Customer Service Representative Job at Flotek located in United States. Find other listings like Head of Customer Service by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Head of Customer Service is a Other Art & Media Jobs Customer Service Representative Job at Flotek located in United States. Find other listings like Head of Customer Service by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.