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Customer Experience Advisor
Location:
Coatham Mundeville
Description:
Job Title: Customer Experience Advisor Basis: Permanent Salary: £25,883 per annum, plus comprehensive benefits Hours: 37. Job Title: Customer Experience Advisor Basis: Permanent Salary: £25,883 per annum, plus comprehensive benefits Hours: 37.5 Hours Work Pattern: Hybrid 1 Week Office 1 Week WFH Type: Full-time Location: Bournemouth, BH8To provide exceptional customer service across all access channels, resolving enquiries promptly at the initial contact point. The role focuses on enhancing customer relations, utilising product knowledge, and effective communication to foster positive experiences. Main Duties: Respond promptly to customer enquiries via various communication channels, focusing on repairs, estate management, rents, and social housing matters. Maintain a high level of customer service, adhering to target response times, with a right-first-time approach. Accurately refer queries beyond the team's scope to appropriate areas for resolution. Collaborate with colleagues to continually enhance services, sharing best practices and applying organisational values. Promote digital access channels, aligning with our client’s digital agenda. Initiate customer contact for surveys and essential transactions. Update customer records with profiling information for cost-effective communication. Stay updated with organisational procedural changes to provide accurate customer information. Handle challenging and vulnerable customer situations, striving for effective solutions. Report safeguarding concerns promptly, ensuring appropriate action is taken. Essential Experience in multi-channel contact centre or customer service environment. Proactive team player, supporting colleagues and sharing workload. Excellent communication skills, clear and concise delivery of information. IT proficiency – able to use, navigate and utilise computer systems. If you require any additional information regarding the position, please call David at Service Care. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 23 on ListedBuy
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More About this Listing: Customer Experience Advisor
Customer Experience Advisor is a Human Resource Customer Experience Advisor Job at Service Care Solutions located in United States. Find other listings like Customer Experience Advisor by searching Oodle for Human Resource Customer Experience Advisor Jobs.
Customer Experience Advisor is a Human Resource Customer Experience Advisor Job at Service Care Solutions located in United States. Find other listings like Customer Experience Advisor by searching Oodle for Human Resource Customer Experience Advisor Jobs.