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Complaints Handler
Location:
Coatham Mundeville
Description:
Job Title: Complaints Handler Locations: Peckham SE15, hybrid working Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAPJob Title: Complaints Handler Locations: Peckham SE15, hybrid working Contract Type: 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role – The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement. As Complaints Officer you will: The responsibility for the Repairs Service complaints performance ensuring we meet KPI’s. To provide and promote a professional and good quality service to both internal and external customers. To deal with all Repair Service focused complaints in a professional manner, following them up on completion to ensure customer satisfaction and prevent escalation and negotiating and managing resolutions. To ensure all complaint responses to Informal, stage 1, 2 and 3 complaints, General Enquiries, MP, Mayoral, Councillor, Premature Ombudsman, Ombudsman, Freedom of Information and Chief Executive Enquiries are provided to the customer within required timescales. To allocate all Repairs Service related complaints, enquiries and comments. Review background, complaints history and systems to ensure allocation to Investigating Officer IO. Following up where necessary and reporting direct to management/senior management as and when issues arise. Candidate profile – Experience of working within a complaint’s resolution environment A wealth of experience about how to delight customers and manage expectations. A understanding of social housing sector. A ‘can-do’ attitude and solutions-driven,. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
May 23 on ListedBuy
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More About this Listing: Complaints Handler
Complaints Handler is a Human Resource Complaints Handler Job at Service Care Solutions located in United States. Find other listings like Complaints Handler by searching Oodle for Human Resource Complaints Handler Jobs.
Complaints Handler is a Human Resource Complaints Handler Job at Service Care Solutions located in United States. Find other listings like Complaints Handler by searching Oodle for Human Resource Complaints Handler Jobs.