Praneeth Patlola
This listing was posted on Willhire.
Technical Support Analyst
Location:
Philadelphia
Description:
Job description This is a temporary contract opportunity with The Cigna Group through Magnit, an enterprise third-party vendor for contingent work. Summary Provides advanced professional input to complex IT Support assignments/projects. Assists users in the more unique situations requiring a broad knowledge of available hardware and software. Provides direct liaison with end users to define and implement automated solutions for unique, one-of-a-kind situations. Utilizing independent judgment and discretion, evaluates and recommends unique hardware configurations; defines special hardware/software requirements, capacities, capabilities, etc. to meet user needs. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within IT Customer Support.Are you a driven and motivated problem solver? Come be a part of our IT Asset Management and Operations team where as a Technical Customer Support Lead Analyst you’ll be collaborating and partnering with cross functional teams to maintain and improve our asset lifecycle management process and procedures. You’ll help drive data integrity without our IT Asset Management systems, support colleagues with any asset support and research needed, and help identify areas of opportunity and process improvements to help drive a positive colleague experience. Skills 3+ years Professional experience Required Experience with Microsoft office products (Excel, Outlook, Word, and PowerPoint) Required Experience with ServiceNow Preferred Experience with Asset Management Policies and Procedures Preferred Experience with shipping and logistics Preferred Responsibilities Focusing on Hardware Asset Management and Operations: Collaborate with cross functional teams to help support a positive colleague experience Coordinate with external business partners to manage asset acquisition, disposal of assets, record keeping and maintenance, and financial analysis Communicating internally with colleagues and cross functional teams to help support asset record inquires Support asset management data integrity by researching and updating asset record information to maintain accurate data integrity Supporting Service Request and Incident tickets for missing asset information, or asset exception request Qualifications Education Bachelor's College Degree highly preferred, but will accept experience in lieu of degree. Minimum Degree Required: Completed High School (Diploma or GED) Schedule Notes Core Hours: 9 am-5 pm, 8 am-4 pm (EST preferred) Open to Remote Hourly Pay Rate Range (dependent on location, experience, expectation) The pay range that Magnit reasonably expects to pay for this position is: $25.78 - $34.37/hrBenefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
Education/experience:
2 To 5 Years
Company:
The Cigna Group
Industry:
Other
Posted:
October 29 on Willhire
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More About this Listing: Technical Support Analyst
Technical Support Analyst is a Technology Technical Support Job at The Cigna Group located in United States. Find other listings like Technical Support Analyst by searching Oodle for Technology Technical Support Jobs.
Technical Support Analyst is a Technology Technical Support Job at The Cigna Group located in United States. Find other listings like Technical Support Analyst by searching Oodle for Technology Technical Support Jobs.