This listing was posted on The Resumator.
Seasonal Part Time Customer Service Associate
Location:
Chicago, IL
Description:
About Us Local Eclectic’s vision is to be the globally recognized platform for showcasing emerging and independent jewelry designers, and our mission is to empower and celebrate women. We started as a side project in 2013 and have turned into a high-growth e-commerce startup. We’ve taken a counterintuitive approach to the business (social first, customer-focused, no shortcuts, no get rich quick), and have built an authentic relationship with our customers by pairing lust-worthy products with an exceptional customer experience. 94% of the brands we feature are female-founded or led and 72% have five or fewer employees. About the Role We are looking for a talented, dedicated and hardworking individual to join our Customer Experience Team ahead of the busy holiday season. This is the perfect role for someone who is open to learning and doing a variety of customer experience-related tasks. This role is based in the West Loop in Chicago, IL and you will be expected to be in the office on Mondays and Wednesdays and provide remote support on weekends. Must be available to work on Black Friday - Nov 29, 2024 RESPONSIBILITIES Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, phone, text, social) Support leadership in trend identification of customer problems Support customers through all phases of the buying process (inquiry, purchase, delivery, returns) Work closely with the Operations Team on Address Verifications/Return to Senders Proactively improve systems to increase customer satisfaction Develop robust knowledge of our product catalog Be a positive, collaborative team player who supports other team members Be prompt with responding to customers Empathic and self-directed problem solver MINIMUM QUALIFICATIONS Excellent written and verbal communicator with strong interpersonal skills One to two years of customer service experience - e-commerce preferred Excellent attention to detail Ability to quickly learn new technology systems Comfortable working at a fast paced startup environment where change is frequent Powered by JazzHR
Company:
Local Eclectic
Posted:
October 4 on The Resumator
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More About this Listing: Seasonal Part Time Customer Service Associate
Seasonal Part Time Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Local Eclectic located in Chicago IL. Find other listings like Seasonal Part Time Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.
Seasonal Part Time Customer Service Associate is a Customer Service Customer Service Associate, Customer Service Representative Job at Local Eclectic located in Chicago IL. Find other listings like Seasonal Part Time Customer Service Associate by searching Oodle for Customer Service Customer Service Associate, Customer Service Representative Jobs.