This listing was posted on The Resumator.
Senior Loan Servicing Manager
Location:
San Diego, CA
Description:
Ascent Funding, LLC (Ascent) is a student success company on a mission to revolutionize the way students plan and pay for higher education by offering better financing options, student-driven innovation (co-created with students), and financial wellness resources to encourage more informed decisions today that open up brighter future opportunities. We aim to fix a broken higher education system by being transparent and offering products that support a greater population of students through our Ascent College (cosigned and non-cosigned student loans for college and graduate school) and Bootcamp (consumer loans for technical bootcamps and accelerated skills training programs) financing options. We believe education is an investment in your future, and we want to empower students of all economic backgrounds and disciplines to maximize the return on that investment. Ascent offers exclusive benefits, ( such as 1% cash back, scholarships, Refer A Friend and Rewards Program) as well as free resources that set students and families up for financial success. Ascent was named “Best Places to Work” by the San Diego Business Journal for six years and named “San Diego’s Best & Brightest Companies to Work For in 2022.” Furthermore, Ascent was named Best Private Student Loan for 2021 by Forbes Advisor and NerdWallet. ----------- The Senior Loan Servicing Manager will play a critical role in managing our servicing programs and third-party Loan servicing partners. In this role, you will define and own the critical success factors and performance management protocols to measure and analyze our loan portfolio performance. You will also act as the primary contact point for support and integration of the services with our lending and financial services programs. Your key focus area would be communicating requirements, best practices, delivery standards and vendor performance expectations and overseeing accurate, on-time delivery and implementation, performance, and quality of service. You will also support all vendor and key partner contract activities, lead contract negotiations and renewals, and collaborate with lines of business to ensure that all terms and pricing agreements made in the negotiation process are built into the contract and conform to standards. This position can be hybrid or remote with quarterly travel to San Diego headquarters. Responsibilities : Coordinate with senior leadership to develop strategies to optimize loan portfolio performance through multi channel communications. Oversee relationship with vendors ensuring coordinating program updates, best in class service and the establishment of service levels to drive portfolio performance. Work closely with company leadership to ensure vendor contracts are structured with the appropriate risk provisions and mechanisms to ensure the suppliers performance is meeting the company’s business objectives within the agreed schedules. Ensure that the cross-functional requirements of key stakeholders are properly captured and implemented across appropriate vendors. Manage of team of three to five call center representatives developing inbound/outbound call segments and strategies and providing oversite and quality assurance to make sure compliance and operational KPIs are met. Establish and maintain a strong working relationship with the key servicing vendors to ensure internal policies, objectives, and product requirements are correctly implemented. Establish project management framework to ensure new products and product features are set up and deployed in a timely manner. Proactively identify and translate operational challenges into business requirements that can be implemented either internally or with appropriate vendor. Collaborate with the legal/compliance and operations teams to coordinate the mitigation of any regulatory or escalated consumer-initiated, servicing-related complaints, issues, or findings. Minimum Qualifications: Bachelor’s degree in in Business, Finance, Economics, or closely related fields. 4+ years in consumer lending, subprime consumer loans, student lending, or consumer facing financial services. Experience with loan servicing organizations and process supporting the servicing of consumer or education finance loans. Experience in call centers or managing outbound/inbound teams. Ability to work in a fast-paced environment and in a role that requires influencing across different levels in the organization (internal and vendors) and cross functional teams (legal, finance, risk management etc.) and successfully managing competing priorities. Excellent at problem solving and building processes to scale. Exceptional communication skills and savvy interpersonal skills with an established ability to take initiative and build productive relationships between internal stakeholders and vendors. Qualities we look for in our candidates: An eagerness to learn and grow your skills. A drive to succeed, a sense of urgency, and a passion for the work. Self-starter with an upbeat attitude. All-around good team player who is approachable and dedicated to helping others succeed. Competitive pay with bonus, and comprehensive benefits package that includes, but not limited to: Compensation includes base salary of $75,000 - $115,000 commensurate with experience, plus bonus and options. Company Stock Options 401(k) + Company Match Medical, dental, and vision coverage Annual HSA contribution of $1,600 Life insurance, disability, and critical illness 14 Paid Holidays! Eleven (11) + Two (2) Community Days + Your Birthday! Snacks and drinks in the office Tuition reimbursement program Generous paid leave policies $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day Wellness, Work from Home funds, and more! Powered by JazzHR
Company:
Ascent Funding
Posted:
September 26 on The Resumator
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More About this Listing: Senior Loan Servicing Manager
Senior Loan Servicing Manager is a Executive Manager Job at Ascent Funding located in San Diego CA. Find other listings like Senior Loan Servicing Manager by searching Oodle for Executive Manager Jobs.
Senior Loan Servicing Manager is a Executive Manager Job at Ascent Funding located in San Diego CA. Find other listings like Senior Loan Servicing Manager by searching Oodle for Executive Manager Jobs.