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Player Services Representative
Location:
Newcastle, OK
Description:
We are currently looking for a Part Time 38 Player Services Representative to join our Newcastle Player Services Unit 3 team located at the Newcastle Casino working . Summary: Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service. Responsibilities: - Provides first class customer service - courteous and helpful to all internal and external customer types - Answers questions in a courteous and professional manner - Partners with internal and external services as needed to ensure appropriate referral is made - Greets and engages with a smile - Determines and meets needs - Seeks positive experience and outcomes - Completes all training and development requirements and participates in continuing education opportunities - Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Shares responsibilities for maintaining adequate supplies and equipment - Maintains general upkeep of work area and maintains a safe environment - Observes and addresses potential environmental hazards and risks - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards - May provide break coverage for others as assigned - May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit - Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc. - Maintains spreadsheets and databases and inputs data entry - Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc. - Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System - Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership - Performs all other duties as assigned Competencies: Essential: - Follow instructions, both written and oral - Adhere to all scheduling and attendance requirements - Honesty, truthfulness, reliability, accountability - Read, understand and apply regulations and policies - Communicates verbally with team, departments, guests and management Skills: Essential: - Must be familiar with the MS Office Suite of products - Accurately type 25 words per minute Experience: Essential: - No prior experience required. Education: Essential: - High School, GED or Equivalent Credentials: Essential: - Pass gaming background check - Pass Title 31 testing relevant to position Working Conditions: Essential: - May work where cigarette smoking occurs - Bright and Flashing lights - Customer service - Fast-paced - Noisy - Team-oriented - Pass pre-employment drug test - Use computer up to 75% of shift - Sometimes lift and or carry up to 50 lbs - Sitting up to 50% of shift - Standing up to 100% of shift - Walking up to 100% of shift - Must be flexible with work schedule - May work holidays - May work weekend shift
Company:
The Chickasaw Nation
Posted:
August 17 on TopUSAJobs
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More About this Listing: Player Services Representative
Player Services Representative is a Customer Service Player Services Representative Job at The Chickasaw Nation located in Newcastle OK. Find other listings like Player Services Representative by searching Oodle for Customer Service Player Services Representative Jobs.
Player Services Representative is a Customer Service Player Services Representative Job at The Chickasaw Nation located in Newcastle OK. Find other listings like Player Services Representative by searching Oodle for Customer Service Player Services Representative Jobs.