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Operations Specialist
Location:
Atlanta, GA
Description:
What We Do: Brightwell makes global payments smooth, secure, and compliant. We enable swift cross-border transactions for people and businesses by coupling technological innovation with strategic partnerships. With decades of experience in cross-border payments, an in-house team of global payments experts, and unmatched fraud and transaction monitoring, Brightwell’s full-service solutions add simplicity to the process of moving money around the globe. Who We Need: We’re searching for an Operations Specialist to join our crew. As our ideal Operations Specialist at Brightwell, you will play a key role in understanding the needs of our clients and providing solutions to their problems. Your focus will be split between operational dashboard monitoring and client relationship management. **This is a REMOTE position, based in the U.S. Quarterly travel to Atlanta will be required.** Eligible states of residence: AL, CO, FL, GA, IA, IL, IN, MD, ME, NC, PA, TX, VA, WI As a part of our selection process, we require all Brightwell candidates to complete a 10-minute survey which you can find here: Culture Index Survey . This confidential survey lets us match your unique strengths with our open positions. What You’ll Do: Monitor operations dashboard of daily transaction volume for assigned book of business. Monitor operations dashboard daily error logs for assigned books of business. Proactively identify trends in error logs and work with clients and internal Brightwell departments to alleviate the number of errors. If urgent, escalate issues directly to the Product and Engineering teams or open a ticket to document the issue in the backlog if it does not require immediate action. Manage elements of projects with competing priorities. Act as the first point of contact for any issues escalated directly by clients, whether by phone, email, or online portals. Manage client-related program guides and documentation. Conduct quarterly business reviews with all assigned clients. Take on other projects, as assigned. As an Operations Specialist, you have: Bachelor’s degree in business, finance, or a related field. 1+ year of experience working in payments or remittances. Proven experience in client relations or account management. Proficiency in data analysis. A high level of proficiency in Excel (you should be able to effortlessly create pivot tables, V-lookups, X-lookups, etc.) A high degree of tech savviness. Superior written and verbal communication with concise and persuasive presentation skills. Outstanding attention to detail. What We’re Offering in Return Freedom: We trust you to do your thing and do it well. Professional Development: We work with you to grow your skills and push you forward. Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further! Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more. Random: Culture and company events (happy hours, CEO lunches, outings to Braves or United games, etc.). Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. Powered by JazzHR
Company:
Brightwell
Posted:
June 3 on The Resumator
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More About this Listing: Operations Specialist
Operations Specialist is a Jobs Operations Specialist Job at Brightwell located in Atlanta GA. Find other listings like Operations Specialist by searching Oodle for Jobs Operations Specialist Jobs.
Operations Specialist is a Jobs Operations Specialist Job at Brightwell located in Atlanta GA. Find other listings like Operations Specialist by searching Oodle for Jobs Operations Specialist Jobs.