This listing was posted on Oasis Applicant Tracking.
Director of Rooms
Location:
Captiva, FL
Description:
Our Company:Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Property:Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values:We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs POSITION OVERVIEW The Director of Rooms manages the operations of the Front Office, Guest Services and Housekeeping teams minimizing expenses while providing top quality service excellence and hospitality. ORGANIZATIONAL SCOPE: Position is responsible for supervising the daily operations of the Front Office, Guest Services and Housekeeping team. Successfully collaborate and foster good relations with operational departments included but not limited to owner services, engineering, and security. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints. ESSENTIAL FUNCTIONS Supervise the Front Office and Housekeeping employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination, as appropriate. Supervise the daily operations of the Front Office areas and Housekeeping to comply with SOPs, safety regulations and to ensure an optimal level of quality service and hospitality are provided to the hotel guests. Plan and direct service excellence to vendors and individual guests to attract and retain customers by providing top quality service. Provide information and assist guests in recommending area restaurants, community events, activities, etc., to ensure optimum guest satisfaction. Monitor and control the Front Office and Housekeeping budget to minimize expenses. Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner. Maintain regular attendance in compliance with business standards, as required byscheduling, which will vary according to the needs of the resort. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)Always comply with operational standards and regulations to encourage safe and efficient resort operations.Operate radios efficiently and professionally in communicating with resort staff. Ensure compliance to company and brand training using the steps to effective training according to operational standards. Conduct all 90 day and annual associate performance appraisals according to company SOPs. Be responsible for developing a manager including sign-off on all competencies and assist in his/her placement. Conduct daily stand-ups and monthly department meetings with departmental staff. Prepare associate schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the schedule and wage progress report to the manager. Maintain standards regarding purchase orders, vouchering of invoices and checkbook accounting according to standard operations and SOPs. Ensure guest privacy and security by correctly following resort procedures. Participate in required MOD coverage as scheduled. Ensure implementation of all policies and house rules. Train and review all safety rules and procedures with staff. Motivate, coach, counsel, and discipline staff according to procedures and SOPs. Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training and operating standards. Maintain a professional working relationship and promote open lines of communication with other managers, associates, and all other departments. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Focus the Department on its role in contributing to the guest service scores. Ensure that associates are always attentive, friendly, helpful, and courteous to all guests, managers, and other associates. Use the appropriate software communication system for verifying room status. Properly store, secure and issue supplies as needed to meet business demands. Complete all reports in a timely and efficient manner as required by management. Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur. Monitor all VIPs, special guests and requests. Perform any other duties as requested by the General Manager or Director of Owner Relations. POSITION REQUIREMENTS Education: Associate or bachelor’s degree and/or experience in a hotel or related field is preferred Experience: Minimum three to five years in a leadership role in a hospitality setting Required: Must have a valid driver’s license, motor vehicle background check will be completed SKILLS AND ABILITIES Requires thorough knowledge of guest services and the hotel/Interstate services, policies, procedures and operations. Supervisory/Management skills. Requires ability to compile facts and figures. Ability to make occasional decisions guided by established policy and procedures. Oral and written communication skills. Travel required: Local travel as needed to shuttle guests Hours Required: 40 to 50 hours over a five-day period; days and times may vary based on need. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS Lifting or carrying up to 50 lbs, guest luggage (limited) Pushing or Pulling up to 50 lbs, bell cart (limited) Limited bending to pick up debris from hotel property Continuous Standing 80% of shift Continuous communicate with guests on directions, problems, train staff, staff presentations, telephone / radio communication Analyze report data, prepare reports, respond in writing to guests, prepare training programs Must be able work in different types of weather, including high temperatures. HOURS REQUIRED 40-50 hours per week, flexible schedule, will be required to work weekends and/or holidays. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).
Company:
South Seas
Posted:
April 3 on Oasis Applicant Tracking
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More About this Listing: Director of Rooms
Director of Rooms is a Executive Director Job at South Seas located in Captiva FL. Find other listings like Director of Rooms by searching Oodle for Executive Director Jobs.
Director of Rooms is a Executive Director Job at South Seas located in Captiva FL. Find other listings like Director of Rooms by searching Oodle for Executive Director Jobs.