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System Engineer 3 - Customer Facing Senior Manager
Location:
Annapolis Junction, MD
Description:
Position Description: Leadership and Team Management Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support. Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services. Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly. Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction. Collaborate with stakeholders to align digital services with business objectives and technological advancements. Technical Expertise and Solution Design Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange. Stay abreast of industry trends and best practices to recommend and implement innovative solutions. Customer Relationship Management Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations. Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner. Budget and Resource Management: Manage financial resources, including budget planning and cost control measures. Optimize resource allocation to maximize operational efficiency and service delivery excellence. Mandatory Skills: Customer focused and result oriented Senior Level Management Desired Skills: Information Technology Infrastructure Library (ITIL) V3 knowledge PMP Certification Required: IAT Level II cert requiredCompTIA Security+ CE Experience: HS or GED - 20 YearsBachelors - 25 Years Clearance Required: TS/SCI FS poly Position requires a TS/SCI. Powered by JazzHR
Company:
Orion Consortium
Posted:
June 26 on The Resumator
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More About this Listing: System Engineer 3 - Customer Facing Senior Manager
System Engineer 3 - Customer Facing Senior Manager is a Engineering Engineer Job at Orion Consortium located in Annapolis Junction MD. Find other listings like System Engineer 3 - Customer Facing Senior Manager by searching Oodle for Engineering Engineer Jobs.
System Engineer 3 - Customer Facing Senior Manager is a Engineering Engineer Job at Orion Consortium located in Annapolis Junction MD. Find other listings like System Engineer 3 - Customer Facing Senior Manager by searching Oodle for Engineering Engineer Jobs.