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Supv, Customer Experience - Billing
Location:
Atlanta, GA
Description:
Job Summary The purpose of this position is to supervise a staff responsible for Major Accounts, Miscellaneous Billing and other billing services for multiple utilities in the Southern Company Gas enterprise of companies (both regulated and non-regulated). The incumbent for this role is expected to possess a thorough understanding of the systems and processes/procedures associated with large customer billing and miscellaneous billing. The incumbent will supervise a team of employees and will be responsible for driving results, setting expectations, prioritizing work, evaluating results and taking corrective action as needed. Duties and Responsibilities: Review and approve month end reconciliations and rate entry for all LDCs Analyze and interpret business data and information Review monthly marketer rate calculation entered in ICM Ensure compliance with departmental, regulatory and accounting procedures Monitor and coordinate billing activities using standard reporting Supervises monthly billing close out functions Serves as liaison and subject matter expert for external/internal auditors, customers including quarterly signoff of SOX controls Works with customers (internal and external) to resolve problems; answers questions and provides recommendations on behalf of management Develops training materials/guidebooks and performs internal customer training related to company procedures and internal controls Identify billing system issues and lead issue resolution; develop contingency plans as needed Assist in definition, execution and process improvement of miscellaneous billing production and quality assurance Assist in design and establishment of billing production and quality policy and processes Exhibit an understanding of CC&B billing, Oracle, and accounts receivable functionality, including general accounting principles Continue a close working relationship with peer groups Participate and engage in staff selection, development, performance management and retention Leverage written and interpersonal communications to achieve results Must meet KPI and service level targets on a consistent basis Ensure special projects are implemented on time Education, Certifications/Licenses: Required: BA/BS degree in Accounting, Business or similar fields, or equivalent work experience (2-3 years) Any equivalent combination of education, experience and/or training which enable applicant to meet entry requirement Related Work Experience Required: 1-2 years accounting management experience with utilities or similar industry Preferred: 2-4 years accounting management experience with utilities or similar industry Prior supervisory experience Specific Skills & Knowledge: Required: Demonstrated knowledge of Generally Accepted Accounting Principles (GAAP) Demonstrated time management, multi-tasking, planning, and priorization ability Excellent interpersonal skills and comfortability interacting with staff, internal/external customers, IT project leads, and stakeholders Organizational development knowledge Ability to perform gap analysis Strong analytical and judgment skills Presentation skills Customer service skills MS Word - intermediate proficiency MS Excel - intermediate proficiency MS Project - basic proficiency MS Visio - basic proficiency Preferred: CC&B System Knowledge Oracle Financials System Knowledge Project Management skills Success Factors: Executing for Results Collaboration and Building RelationshipsLearning and Thinking Industry Knowledge/Business AcumenHonoring Corporate Values & Standards Working Conditions/Physical Requirements: Some business travel (less than 10 % travel): The incumbent will be required to travel to the various company sites and to conferences and meetings. Trips may require air travel and/or overnight stay from home for one or more nights. Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities. PDN-9c5633a6-5c2f-4362-877f-9168554edfd1
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More About this Listing: Supv, Customer Experience - Billing
Supv, Customer Experience - Billing is a Other Jobs Supv Customer Experience Job at Southern Company located in Atlanta GA. Find other listings like Supv, Customer Experience - Billing by searching Oodle for Other Jobs Supv Customer Experience Jobs.
Supv, Customer Experience - Billing is a Other Jobs Supv Customer Experience Job at Southern Company located in Atlanta GA. Find other listings like Supv, Customer Experience - Billing by searching Oodle for Other Jobs Supv Customer Experience Jobs.