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Retail Experience Team Member - Lowes
Location:
Scranton, PA
Description:
Lowe's Retail Team Members will be responsible for assisting any and all stores and pro desk associates throughout our network. Daily activities include but are not limited to: Provide World Class Customer support answering questions, delivering technical recommendations, and facilitating marketing collateral. Handle inbound and outbound calls to Lowes retail centers and Pro Desk Associates. Be a concierge for the Lowes Pro Desk Associates when they have pricing and order questions, product related issues and material defect reports. Work through escalated issues by being the main contact between the Lowe's store and other internal departments. Working with Customer Service teams to resolve HO/Lowe's related issues. Coordinate rail takeoffs between the store and our local retail team. Proactively engage stores by calling to check in to see how things are going and if they need support (marketing materials, training, etc...) Assist the Pro Store Reps with navigating ordering systems. Handle each interaction in a timely and professional manner. Follow the provided procedures to ensure accurate information is being shared. Build lasting relationships with the the Retail store and other Call Center team members. Communicate regularly with internal teams and external partners to coordinate order processing activities, address issues, and drive cross-functional collaboration. Demonstrate ability to manage multiple priorities and meet deadlines effectively. Manage multiple projects-prioritizing and planning for best customer outcomes. Participate in training and other learning opportunities to expand knowledge of company and position. Experience, Education and Computer skills: Previous building products experience in a retail environment is preferred but not required. Sales Experience and/or Customer Service Experience required, preferably in a contact center environment. High School Diploma or GED required. Knowledge of MS operating systems and WS office software programs including MS Word, Excel, and Power Point. Familiarity of CRMs such as SalesForce preferred but not required Position Qualifications A positive attitude, customer focused attention to detail Strong interpersonal, motivational and communication skills Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service Ability to operate effectively in multiple platforms Excellent verbal and written communication skills, attention to detail and follow-through A can-do attitude focused on creative problem solving that drives engagement Ability to thrive in a team environment. Ability to use Microsoft Office, Outlook, Word and basic Excel High desire to drive results, to surpass current goals Ability to make decisions or take actions to solve a problem or reach a goal. Position Expectations Starts and ends with the Customer: A remarkable customer experience is critical to the sustained growth of any business. For every action we take, we ask ourselves, "How will this affect our customers?" Our responsibility is to understand their expectations, then surpass them. Lead Through Innovation: We are consistently bringing unique, high-tech products to market. Having a complete understanding of our product suite will allow us to address the needs our customers don't yet know they have. Value Every Individual : Every individual comes gifted with unique experiences, capabilities and talents and can/will contribute in a unique way to the collective organizational success. We are committed to a safe and respectful work environment and to diversity and inclusion. The Best Team Wins : Employees feel their work is valued when it contributes to something that produces results. We work best as team, providing feedback and solving problems together in pursuit of a shared goal, to provide the greatest white glove customer experience in the industry. Better Today than Yesterday : We always ask, "how can we do this better." As a member of the team, we provide open and honest feedback to how we can do things better. Always to the Right Thing : As a member of the Experience Team, employees will come out of the gate with the mind set that we make decisions according to what is right, not what is cheapest, fastest, or easiest. We always operate with integrity, transparency, and courage. This should guide our response to every interaction we have with our customers.Retail Experience Team Members will be based in one of our corporate offices and will report to the Retail Experience Team Manager.PDN-9c7e5c3c-e2ae-42c6-8b89-4e1fe56f660d
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More About this Listing: Retail Experience Team Member - Lowes
Retail Experience Team Member - Lowes is a Retail Retail Worker Job at The Azek Company located in Scranton PA. Find other listings like Retail Experience Team Member - Lowes by searching Oodle for Retail Retail Worker Jobs.
Retail Experience Team Member - Lowes is a Retail Retail Worker Job at The Azek Company located in Scranton PA. Find other listings like Retail Experience Team Member - Lowes by searching Oodle for Retail Retail Worker Jobs.