This listing was posted on The Resumator.
Real Time Analyst (Florida)
Location:
Jacksonville, FL
Description:
Role Details Contract Duration: Full-time Work Schedule: Monday - Friday, between 8:00am - 5:00pm EST | Weekends off. Flexibility to Work on Weekends based on Partner Requirements is a MUST. Work Type and Location: Remote, US: FL, VA, AZ, MI, NC, TX Expected Start Date: July11, 2024 About Us A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive. The Role Are you passionate about data and reporting? PartnerHero is looking for a Real-Time Analyst who will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.This position interprets data, formulates, and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real-time and in future planning, to meet all service levels and performance guarantees. Uses independent judgment to manage and shift staff resources dynamically to support call center goals and communicate any conditions that may affect success.The ideal candidate can read data on sight and make recommendations on the strings to pull to drive the team to success. They should have customer support expertise and familiarity with reporting tools, including Microsoft Excel/Google Sheets. They will be expected to maintain several parallel reports with rigid detail and an eye for issues and improvements. What You’ll Do: Monitor call/chat/email volume, daily attendance, and program break schedules to maintain efficient distribution among all available resources Monitor and maintain agent adherence through the use of available systems Working closely with the operations and leadership teams to identify individual cases that might impact team performance Track absenteeism as reported to the workforce team Coordinate off-phone agent activity scheduling, such as team meetings and training events Proactively provide ongoing internal communications with Leadership on load balancing and staff requirements in real-time and historically Generate ideas for process and service improvement planning Participate and contribute to performance improvement activities Complete daily, biweekly, and monthly internal reports Sense trends in real-time to give clarity to PartnerHero and the partner's teams, and identify opportunities for process and structure improvements Assist with projects and other duties as requested or assigned Able to maintain strict confidentiality Assist in implementing and maintaining operational processes to ensure compliance with Company policies, legal requirements, and regulatory mandates Review and adhere to all Company policies and procedures and the Employee Handbook What We Expect From You: Minimum of 3 years of experience as a Real-Time Analyst or Real-Time Coordinator Ability to create reports in Excel, Spreadsheets, and forecast results Attention to detail and high level of accuracy Ability to take initiative Ability to proactively communicate with the Partner Ability to communicate with Sr.Leadership Team (Internal & External) Enjoy working in a collaborative environment and are a team player Ability to quickly master the partner's systems and apply your expertise Basic Microsoft Excel skills and a demonstrated ability to learn quickly and independently – possibly including advanced formulas, basic Python, and data analysis Connection to PartnerHero’s core values: Be Humble, Take Ownership, Care for Others, Embrace Growth, and Manifest Trust Bonus Previous Business Process Improvement experience Previous work experience at a startup What You’ll Get In Return: Flexible working arrangements Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees Competitive retirement benefits Access to free posture-based fitness workouts from home paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact XXXX@partnerhero.com . PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .Powered by JazzHR
Company:
Partnerhero
Posted:
June 28 on The Resumator
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More About this Listing: Real Time Analyst (Florida)
Real Time Analyst (Florida) is a Jobs Analyst Job at Partnerhero located in Jacksonville FL. Find other listings like Real Time Analyst (Florida) by searching Oodle for Jobs Analyst Jobs.
Real Time Analyst (Florida) is a Jobs Analyst Job at Partnerhero located in Jacksonville FL. Find other listings like Real Time Analyst (Florida) by searching Oodle for Jobs Analyst Jobs.