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Real Estate Client Care Manager
Location:
Huntington Beach, CA
Description:
lockbox placement, key copies, for sale signs, flyer holders, bootie baskets, open house presentation including putting out/taking down open house signs, set up/clean up and tablet stands at open houses, sold signs, and retrieval of all inventory upon close. --- Input all listing information and photos into MLS and marketing websites, and update as needed. --- Coordinate showings, open houses, broker open houses and obtain feedback. --- Provide proactive weekly feedback to sellers regarding all showings and marketing activities. Transaction Coordination: --- Oversee all aspects of Seller Buyer transactions from executed Listing or Purchase Agreement to Close of Escrow. --- Coordinate title/escrow, mortgage loan and appraisal processes. --- Meet clients to review, sign, and complete disclosures. --- Coordinate inspections and meet inspectors/vendors as necessary. --- Prepare appraisal folder. --- Assist in negotiations regarding repairs, and coordinate completion of repairs, and final walk-through. --- Regularly update and maintain communication with clients, agents, escrow, lender, TC, etc. --- Submit all necessary documentation to the office broker for file compliance (or delegate and oversee that TC is completing appropriate tasks). --- Coordinate moving/possession schedules, and arrange for delivery of keys and pick up of signs, lockboxes, etc. --- Coordinate/deliver closing gifts. --- Email and follow up for Google, Facebook, and/or Zillow Reviews. --- Input and/or update all client information into the client database system. --- Schedule 30-day, 90-day, and 120-day client customer service follow-up calls to assist with any home improvement provider recommendations and to ask for referrals. Administration and Team Management: --- Coordinate and assist with all Team events. --- Prepare agendas for team meetings, and track and manage projects and tasks for the team. --- Manage and delegate tasks to Team Assistant/Runner, training as necessary. --- Manage and delegate tasks to the Transaction Coordinator, training as necessary. --- Maintain and organize accounts payable and receivable, negotiating and processing payments to vendors such as stagers, photographers, flyer drop, etc. --- Work closely with the team bookkeeper to reconcile credit card statements, obtain monthly expense reports from employees, and charge expenses to correct accounts. --- Assist Team Leader in reviewing monthly Budget and Profit Loss statements to manage team expenses and maximize profitability. --- Bank deposits as needed. --- Track office inventory and Employee property. --- Coordinate/manage Employee schedules. --- Manage email, deleting, prioritizing and responding as applicable; forwarding leads to team members, notifying team leader of urgent requests, and fielding and scheduling appointments. --- Answering and responding to the team leader's forwarded calls during appointments or days off. --- General administrative support for the team as needed. Key Software Proficiency: --- Zipforms --- Microsoft Office (Word, Excel, Powerpoint), G-Suites Google Docs Able to quickly learn and master industry-specific software and apps such as Follow Up Boss (CRM), Asana (Project Management Software), Spacio (Open House App), Canva, CTE (Tracking Measuring Software), Ylopo, Quickbooks (Accounting), etc. Qualifications: --- A valid Real Estate License is required for this job --- Excellent communication skills and organizational skills --- Used to handling private information and meeting hard deadlines --- Well-versed in navigating computer software, especially Canva, Google Business Apps, MLS, Project Management Software, and CRM About Company: Top producing agent and team based in coastal Orange County.
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More About this Listing: Real Estate Client Care Manager
Real Estate Client Care Manager is a Executive Manager Job at Coastal Real Estate located in Huntington Beach CA. Find other listings like Real Estate Client Care Manager by searching Oodle for Executive Manager Jobs.
Real Estate Client Care Manager is a Executive Manager Job at Coastal Real Estate located in Huntington Beach CA. Find other listings like Real Estate Client Care Manager by searching Oodle for Executive Manager Jobs.