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Queue Coordinator 1 - *no cert required | Queue Coordinator - No Cert in Job Job at Orion Consorti1

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Queue Coordinator 1 - *no cert required

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Location:
Fort Meade
Description:

TS/SCI FS poly required. DESCRIPTION: As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. RESPONSIBILITIES: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.Monitoring dedicated queues to ensure SLAs are maintained.Assigning the tickets which are out of scope to Service Desk/Other TeamsEnsuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolvedEnsuring proper assignment of tickets as well as facilitation of resource allocation based on work load REQUIREMENTS: Qualifications: Two (2) to four (4) years experience in customer service, help desk, or network operations center environment. Experience with Linux or Windows administration desired. ITIL v3 Foundations certification desired.Clearance required: TS/SCI with poly Position requires a TS/SCI. Powered by JazzHR
Company:
Orion Consortium
Posted:
June 20 on The Resumator
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