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Process Analyst : Customer Operations
Location:
Springfield, NJ
Description:
Requisition:78926 PSEG Company:Public Service Electric and Gas Co. Salary Range: 88,400: 140,000 Incentive:PIP 10 Work Location Category:Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home:based but require some level of purpose:driven in:person interaction and living within a commutable distance, and remote non:local roles that can be effectively performed remotely with the ability to work in approved states. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health:related benefits including medical, vision, dental, and well:being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year. PSEG offers a unique experience to our more than 12,000 employees : we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. Job Summary Provide support for Business Customer Solutions processes, including process documentation, controls, and analytics. The Business Customer Solutions Analyst team provides support to the department with monthly and Ad hoc reporting. The analyst group is responsible for monthly scorecard metrics. The work is varied and fast:paced and interfaces across the organization. The position is based in Springfield, NJ and at times requires travel to other locations and the successful candidate must be flexible with their work schedule. Job Responsibilities Provide technical and analytical support to Business Customer Solutions team. Maintain reports and analytics to monitor operational performance in support of New Business. Developing new reports and dashboards to support New Business in achieving key performance metrics by analyzing and interpreting complex datasets. Presenting concise and understandable analytics to stakeholders. Create and maintain documentation of standard operating procedures. Develop presentation materials. Identifying opportunities to automate and enhance existing processes while utilizing leadership skills and a strong understanding of the business strategies. Playing a leadership role in the development, recommendation, and implementation of new procedures and process improvements. Supporting strategic initiatives and participating on cross:functional teams. Job Specific Qualifications : Bachelor's degree and 5+ years relevant business/analytics work experience. In lieu of a degree, 9 years relevant work experience.: Strong organizational, interpersonal, leadership and communication skills with ability to build and maintain effective partnerships within and across organizations.: Strong analytical skills with attention to detail and accuracy, the ability to accumulate, organize, analyze, and interpret data accurately.: Experience with creating data mapping and process workflow diagrams.: Excellent written communication experience with summary data reporting, process documentation and end user training guides.: Expertise in data visualization techniques.: Proficient in Microsoft Excel, Word, Access, PowerPoint, and Share
Industry:
Insurance
Posted:
June 27 on Tip Top Job
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More About this Listing: Process Analyst : Customer Operations
Process Analyst : Customer Operations is a Human Resource Analyst Job located in Springfield NJ. Find other listings like Process Analyst : Customer Operations by searching Oodle for Human Resource Analyst Jobs.
Process Analyst : Customer Operations is a Human Resource Analyst Job located in Springfield NJ. Find other listings like Process Analyst : Customer Operations by searching Oodle for Human Resource Analyst Jobs.