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Principal Associate, Process Management - Business Cards & Payments
Location:
Richmond, VA
Description:
Center 1 (19052), United States of America, McLean, VirginiaPrincipal Associate, Process Management - Business Cards & Payments The Role: The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.As a Principal Process Manager in BC&P, you will support the BC&P Data Program Office by working with extended teams across the enterprise to manage and improve our business processes. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement well-managed strategies that enable BC&P to continue to be well managed while improving efficiency and control effectiveness.This individual will lead and engage in critical organization initiatives and projects and must be able to effectively communicate across BC&P teams and influence partners across multiple functional areas, including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. The Process Manager will drive and motivate others in delivering flawless execution of process improvement projects and reporting requirements while collaborating on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. What You'll Do: Partner with Manager to build and manage the process excellence and well managed work across BC&P and partnersIdentify process improvement opportunities and implement them through collaboration with Business Risk Offices, and business division teamsPromote strategic vision and execute tactical operations to enhance the well-managed culture across BC&PProactively engage team members and project leads to ensure system changes or enhancements consider process excellence, well-managed processes, controls and standards before implementationIdentify opportunities and work with business stakeholders and partners to embed well-managed practices into our daily operations and business processes across the organizationUtilize data analysis to conduct process improvements in helping drive efficiencies throughout the organizationGenerate insights via metric pattern recognition to develop & influence horizontal BC&P process improvements, working with immediate team & stakeholders to implement improvementsStrong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given processMaintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams etc) as neededCollect, analyze and measure process data to compile reports as required for senior leadership; review data for process trends and gaps that may require additional reviewPerform quality assurance checks to ensure accuracy, which informs leadership reporting to enable prioritization decisions.Understanding customers' needs of the process and drive process improvementsActing as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions An Ideal Candidate: Has experience in project management and process improvement; can leverage data and customer insights to identify opportunities to drive significant improvements to the customer experience and to drive efficienciesIs technology fluent (or conversational) and has the ability to quickly learn complex products or platforms through hands-on experienceHas excellent communication and partnership skills, to provide subject matter expertise when interacting and communicating with key stakeholders at all levels across the company, to manage, inform, and influence outcomesIs extremely organized, with great attention to detailHas endless curiosity; there's always something else to learnBuilds strong relationships, influences across levels and functions, and delivers great results through othersHas strong problem solving skillsHas a sense of ownership in their work, their team's success and the customers they serve Basic Qualifications: At least 3 years of experience in Process Management or Project ManagementAt least 3 years of experience designing, building and managing internal business processesAt least 2 years of experience working on cross-functional teams or on cross-functional projects Preferred Qualifications: Bachelor's Degree or military experience3+ years of experience in Project Management, Process Management or Risk Management2+ years of experience presenting to senior leadershipPMP, Lean, Agile or Six Sigma certificationBusiness Process Management certificationExperience analyzing data and influencing others to proactively identify data risks and trendsExperience proactively monitoring Finance Tech compliance, resiliency and Identity Access Management metrics At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-XXXX or via email at XXXX@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to XXXX@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).PDN-9cb4adb4-c9b5-400e-9b0c-f5689b3cb8be
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More About this Listing: Principal Associate, Process Management - Business Cards & Payments
Principal Associate, Process Management - Business Cards & Payments is a Executive Manager Job at Capital One located in Richmond VA. Find other listings like Principal Associate, Process Management - Business Cards & Payments by searching Oodle for Executive Manager Jobs.
Principal Associate, Process Management - Business Cards & Payments is a Executive Manager Job at Capital One located in Richmond VA. Find other listings like Principal Associate, Process Management - Business Cards & Payments by searching Oodle for Executive Manager Jobs.