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Patient Registration Representative
Location:
Rockford, IL
Description:
Company Description Since its founding in 1967, OrthoIllinois has grown dynamically to become one of the leading bone and joint centers in northern Illinois. Our university-quality care delivery is founded on a one-stop, multi-specialty philosophy. Benefits available at OrthoIllinois: Company sponsored Medical, Dental, Vision Insurance Company paid Life insurance and additional Voluntary Life available Company paid Long and Short Term Disability Insurance 401k with company match and profit sharing Employee Assistance Program Generous paid time off program and holidays Company paid wellness program Employee appreciation events throughout the year Discounted cell phone service and discounts with local vendors Job Purpose The Patient Registration Representative is responsible for registering new and existing patients, handling patient payments and questions about bills, and providing timely and accurate information to patients and customers. Primary Duties and Responsibilities : Greets patients and families as they arrive to the clinic Directs patients. Monitors lobby and waiting room areas. Directs non patient visitors to their destination. Provides assistance to patients using check-in kiosks. Communicates wait times with patients when necessary. Creates new and updates existing patient charts; verifies patient demographics Collects co-pays and verifies correct insurance information Addresses patient question regarding eligibility and/or balance concerns Answers incoming calls in a friendly and professional manner Competencies: Customer Focus: Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is a satisfactory resolution. Handles the situation in a conscientious and customer-focused way Adaptability: Maintains composure in a fast-paced environment while managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives Attention to Detail: Thoroughness in accomplishing a task through while considering all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form Initiative/Independence: Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements Judgment: Acts with the patient's best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality Organizational Culture: All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education, Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections Education and Experience Requirements: High School Diploma or GED required A minimum of one year of experience in a similar position and/or performing similar tasks Working knowledge of Microsoft and Google Suite Fluency in speaking Spanish preferred Additional Information All your information will be kept confidential according to EEO guidelines
Company:
Orthoillinois
Posted:
August 26 on ApplicantPro
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More About this Listing: Patient Registration Representative
Patient Registration Representative is a Customer Service Patient Registration Repres Job at Orthoillinois located in Rockford IL. Find other listings like Patient Registration Representative by searching Oodle for Customer Service Patient Registration Repres Jobs.
Patient Registration Representative is a Customer Service Patient Registration Repres Job at Orthoillinois located in Rockford IL. Find other listings like Patient Registration Representative by searching Oodle for Customer Service Patient Registration Repres Jobs.