This listing was posted on Professional Diversity Network.
Operations Information Officer
Location:
Boston, MA
Description:
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Operations Information Officer will manage the compilation and dissemination of critical service information, including but not limited to, schedule changes, special events, service disruptions and security alerts to Authority employees and customers throughout the system using various electronic and hardcopy mediums. Duties & Responsibilities Communicate information regarding planned and unplanned incidents in a clear, concise, timely, and articulate manner at the onset and throughout the duration of an event Operate a sign/message content management program which includes maintaining a history of communication methods and message language Review the effectiveness of the communications used. Make recommendations for more effective communication methods Develop improved communication plans in conjunction with other Authority Departments including Operations, Design & Construction, Engineering & Maintenance, and the Transit Police Monitor the need for service announcements on a daily basis Attend diversion and other planning meetings where customer communications may be required Ensure that MBTA stations, stops and garages have the materials needed for planned and unplanned communications Draft, record and prepare announcements, posters, etc. to be played and/or displayed during specific hours, events and/or emergency situations Monitor critically sensitive and confidential Homeland Security data and provide alerts throughout the system as necessary Work with the Maintenance Control Center to keep accurate and updated records on the status of elevators and escalators while making updates to the Authority's recorded elevator/escalator out of service hotline, as well as keeping the Authority website updated with accurate elevator/escalator outage information Enter service delays on the "Transit Updates" page on the Authority website Work with the Operations Control Center, Northside, and Southside Commuter Rail Dispatch Centers, as well as the Customer Service Call Center to provide timely service updates Contact various parking facilities for capacity information to be included on the "Transit Updates" page Perform various communications functions as assigned, such as managing the MBTA's "Get T Info" program and MBTA Twitter account Compile reports as assigned by the Director or Deputy Director of OCC and Training Remain current with the MBTA's Safety Plan as well as the position's outline responsibilities Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed Respond to each inquiry, whether from a customer, vendor or coworker in a courteous and professional manner Work any and all shifts and/or locations as assigned or directed Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies Perform related duties and projects as assigned Minimum Requirements & Qualifications A Bachelor's degree in Communications, English, or related field from an accredited institution Two (2) years of communications experience related to the dissemination of public information. Effective organizational, confidentiality, time management, analytical, multitasking and documentation skills Proficiency with Word, Excel, Database applications and web content management systems. The ability to pass: A Criminal Offender Record Information (CORI) check, background screenings and the MBTA's medical requirements, including a physical examination and drug and alcohol screening Excellent customer service, conflict resolution and speaking skills Must possess a valid driver's license Ability to provide internal and external customers with a courteous and professional experience Preferred Experience and Skills Experience working in the MBTA Operations Control Center and/or the ability to speak a second language. Substitutions Include None. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English Ability to provide internal and external customers with courteous and professional experiences Ability to work effectively independently and as part of a team (or supervise, if required) Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection) Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-XXXX or XXXX@mbta.com . Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions . PDN-9c664be5-620c-4cc3-8971-070af50464c0
Company:
Massachusetts Bay Transportation Authority
Industry:
Other
Posted:
June 30 on Professional Diversity Network
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Operations Information Officer is a Other Jobs Operations Information Officer Job at Massachusetts Bay Transportation Authority located in Boston MA. Find other listings like Operations Information Officer by searching Oodle for Other Jobs Operations Information Officer Jobs.
Operations Information Officer is a Other Jobs Operations Information Officer Job at Massachusetts Bay Transportation Authority located in Boston MA. Find other listings like Operations Information Officer by searching Oodle for Other Jobs Operations Information Officer Jobs.