This listing was posted on The Resumator.
Live Answer Representative
Location:
Charlotte, NC
Description:
Live Answer Representative General Job Summary: Receives and provides information to patients, significant others, healthcare team members and guests in a courteous and professional manner. Provides an accurate and timely registration process to the patients. Performs duties of Live Answer. (We are hiring two full-time positions. One will be general support for Live answer and one will support our Dermatology team. Both positions will be located at our Live Answer office in SouthPark, Monday - Friday 8 am to 5 pm) Primary Job Responsibilities/Tasks may include, but not limited to: Live Answer Representative responsibilities include: Serves as the first point of response to delivery system access and billing related telephone calls and messages. Ensures resolution of each patient’s concerns by directly addressing the issues or, if needed, escalating the issue to a point of resolution. Ensures all calls are handled efficiently and in a timely manner. Takes requests for refills, labs and test results. Sends them to the appropriate team. Schedules patients appropriately, with the correct physician and with the correct visit type. Ability to assess a phone call to determine if triage needs to handle call. Answers inbound and/or makes outbound telephone calls as assigned and appropriately directs callers. Greets and assists patients, visitors and guests over the phone. Acts with a sense of urgency when dealing with patients and workflow. Verifies all patient’s demographic information ensuring that all personal information is correct. Verifies and enters patient’s insurance information into our system accurately and verifies that we are in network with carrier. Collects patient copays, deductible and/or balances in a professional manner. Answer basic patient billing questions and/or directs to billing office. Monitors and resolves registration errors. Acts and communicates in a professional manner, appropriate for the healthcare setting. Verifies patient’s information. Complete full registration process. Send messages to the appropriate staff to ensure the patient’s needs get handled in a timely manner. Other duties as assigned. Requirements Education: High school diploma; some college preferred Experience: Minimum of one-year medical office or healthcare facility experience preferred. E.H.R. and Scheduling experience preferred. Experience serving customers in person and on the phone. Physical Requirements: Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds. Ability to concentrate on details. Use of computer for long periods of time. Must be able to speak and articulate clearly. Powered by JazzHR
Company:
Tryon Medical Partners
Posted:
June 29 on The Resumator
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More About this Listing: Live Answer Representative
Live Answer Representative is a Jobs Live Answer Representative Job at Tryon Medical Partners located in Charlotte NC. Find other listings like Live Answer Representative by searching Oodle for Jobs Live Answer Representative Jobs.
Live Answer Representative is a Jobs Live Answer Representative Job at Tryon Medical Partners located in Charlotte NC. Find other listings like Live Answer Representative by searching Oodle for Jobs Live Answer Representative Jobs.