Pennant Services
This listing was posted on Broadbean.
IT Manager
Location:
Hartford, CT
Description:
IT Manager Department: Information Technology Location: Farmington, CT Reports To: Director of IT We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support. About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 111 senior living, home health, hospice and home care operations across 14 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO": Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. The IT Manager is responsible for overseeing the help desk operations to ensure the highest level of technical support and customer service to the organization. This role involves managing a team of helpdesk technicians, developing and implementing helpdesk policies and procedures, and ensuring timely and effective resolution of all IT support requests. The IT Manager will collaborate with other IT leaders to enhance the overall IT service delivery and support infrastructure. Position Overview: The IT Manager will be responsible for managing the IT operations supporting Hartford HealthCare at Home, including overseeing the field services and IT help desk teams. This role will ensure that all end-user support, infrastructure, and project management needs are met for the organization. The manager will also lead and participate in ongoing IT projects, driving improvements in system performance, efficiency, and user experience across the healthcare environment. Key Responsibilities: * Team Leadership: * Manage and develop the IT field services and help desk teams, ensuring alignment with business and operational goals. * Provide leadership in managing day-to-day IT support operations, including troubleshooting and resolving technical issues in a timely manner. * Foster a culture of collaboration, continuous improvement, and high performance within the IT team. * Service & Support: * Ensure a high standard of IT support for Hartford HealthCare at Home employees, delivering prompt and effective solutions to end-user issues. * Oversee the help desk ticketing system, ensuring accurate tracking, prioritization, and resolution of technical support requests. * Work closely with field service engineers to maintain and enhance technology support for remote and field-based staff, ensuring continuity of services. * Project Management: * Lead and support IT projects, from infrastructure upgrades to new system implementations, ensuring they are delivered on time and within scope. * Coordinate with cross-functional teams, including clinical staff and corporate IT departments, to execute IT-related projects that enhance operational efficiency. * Regularly report on project status, risks, and outcomes to senior management. * Vendor & Stakeholder Management: * Manage relationships with key IT vendors, ensuring that contracts, service level agreements (SLAs), and vendor performance are consistently reviewed and optimized. * Serve as the primary point of contact for IT-related communication with Hartford HealthCare at Home leadership and other key stakeholders. * Compliance & Security: * Ensure all IT activities are compliant with regulatory standards, including HIPAA, and maintain strict adherence to cybersecurity protocols. * Collaborate with the security team to implement and maintain data protection measures, addressing vulnerabilities as they arise. * Ongoing Development: * Keep abreast of emerging technologies and healthcare IT trends, making recommendations for improving the organization's IT infrastructure. * Develop and maintain IT policies, procedures, and best practices to ensure smooth operations and scalability. Qualifications: * Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced certifications (e.g., ITIL, PMP) preferred. * Minimum of 5 years of experience in IT management, preferably in healthcare or a related industry. * Strong leadership skills with a proven track record of managing IT support teams and field service operations. * Experience managing IT help desk operations and a deep understanding of ticketing systems and workflows. * Excellent project management skills with the ability to manage multiple ongoing projects. * Strong communication skills, able to interact with technical and non-technical stakeholders at all levels. * Knowledge of healthcare systems and applications, such as EHRs, is a plus. * Experience with vendor management and contract negotiations. * Ability to manage IT infrastructure, network administration, and cybersecurity in a healthcare setting. Benefits: * Competitive salary and performance-based bonuses. * Comprehensive health, dental, and vision insurance. * Retirement plan with company match. * Opportunities for professional development and growth within Pennant. Additional Information We are committed to providing a competitive Total Rewards Package that meets our employee's needs. From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Compensation: Based on experience. Type: Full Time Location: Pennant Service Center 20 Batterson Park Rd, Suite 200 Farmington, CT 06032 Comp Range: $125 - $150kIf interested in this position, please submit a resume for consideration. We look forward to hearing from you! About The Pennant Group We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.'s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
Company:
Pennant Services
Posted:
October 11 on Broadbean
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Broadbean
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: IT Manager
IT Manager is a Executive Manager Job at Pennant Services located in Hartford CT. Find other listings like IT Manager by searching Oodle for Executive Manager Jobs.
IT Manager is a Executive Manager Job at Pennant Services located in Hartford CT. Find other listings like IT Manager by searching Oodle for Executive Manager Jobs.