Information Technology Analyst
Location:
Austin, TX
Description:
The information technology analyst will be responsible for assisting with diagnosing and resolving hardware and software issues, providing end-user support, management, maintenance and troubleshooting of a corporate network and Windows servers. The ideal person will have good problem-solving, troubleshooting, and analytical skills. A typical day in this role consists of end user technical support requests, server management, preparing for new employees, and IT department documentation and projects. Duties and Responsibilities Maintenance of Microsoft Windows Server domain (active directory, DHCP, DNS), web, and SQL Server database servers VMware virtual machine management Hyper-V virtual machine management Configuration and deployment of client computers Office 365 administration of user accounts and email Software installation and support Technical support for end user computer systems using Microsoft Windows 10/11 Professional Install, configure, and troubleshoot hardware and software components. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Troubleshoot issues and outages, escalating unresolved issues to the appropriate IT teams or vendors. Occasional travel (2-3 times a year) to satellite offices for IT deployment/maintenance Assist with computer and server specification selection Assist with hardware and software budgeting, purchasing, and inventory Perform analysis of existing systems and make recommendations for improvements. Create and maintain documentation for IT systems, procedures, and troubleshooting guides. Required Qualifications 5+ years experience in technical support/systems analysis/network administration 2 or 4 year degree from an accredited university preferred (Information Technology, Computer Science, or a related field). Degree in progress acceptable. (1 year of relevant work experience is equivalent to 1 college year of study). Must be detail oriented Hands-on experience with troubleshooting and resolving hardware and software issues. Excellent communication and interpersonal skills. Ability to operate in a professional work environment Willingness to learn and evolve in a growing company Desired Qualifications Microsoft Windows 10/11, Windows Server Strong knowledge of Microsoft Windows and Office365 environments. Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP). Networking components and basic computer hardware components Repair or upgrade computers/servers and troubleshoot related hardware Procedures used in the installation, modification, maintenance and repair of IT hardware and software IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Knowledge of the following is preferred, but not required: VMware, Hyper-V, Egnyte, KnowBe4, Cisco Meraki, Ubiquiti Unifi Equal Opportunity Employer/Veterans/Disabled
Company:
Alliance Transportation Group
Posted:
June 20 on ApplicantPRO
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More About this Listing: Information Technology Analyst
Information Technology Analyst is a Jobs Analyst Job at Alliance Transportation Group located in Austin TX. Find other listings like Information Technology Analyst by searching Oodle for Jobs Analyst Jobs.
Information Technology Analyst is a Jobs Analyst Job at Alliance Transportation Group located in Austin TX. Find other listings like Information Technology Analyst by searching Oodle for Jobs Analyst Jobs.