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Hotel Front Desk Clerk
Location:
Rapid City, SD
Description:
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs• Field customer complaints when necessary• Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information• Work with the housekeeping staff to ensure rooms are ready for new guests• Inform customers about payment methods and verify their credit card data• Register guests by collecting necessary information (like contact details and exact dates of their stay)• Provide information about our hotel, available rooms, rates, and amenities• Respond to clients’ complaints in a timely and professional manner• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems• Must have graduated high school, received a GED or equivalent• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills• Well-versed in taking telephone calls and handling stressful situations• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role• Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS• Understanding of how travel planning websites operate, like Booking and TripAdvisor• Customer service attitude• Excellent communication and organizational skills• A degree in hotel management is a plus Compensation: $14 - $15 hourly About Company: On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.
Company:
The Rushmore Hotel
Posted:
June 17 on WizeHire
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More About this Listing: Hotel Front Desk Clerk
Hotel Front Desk Clerk is a Clerical Front Desk Clerk, Front Desk Receptionist Job at The Rushmore Hotel located in Rapid City SD. Find other listings like Hotel Front Desk Clerk by searching Oodle for Clerical Front Desk Clerk, Front Desk Receptionist Jobs.
Hotel Front Desk Clerk is a Clerical Front Desk Clerk, Front Desk Receptionist Job at The Rushmore Hotel located in Rapid City SD. Find other listings like Hotel Front Desk Clerk by searching Oodle for Clerical Front Desk Clerk, Front Desk Receptionist Jobs.