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Front Office Supervisor
Location:
Fairport, NY
Description:
You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As Front Office /Desk Supervisor, you will • Be Guest Centric -- talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.• Be Employee Centric -- train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind. • Be a Role Model -- help others make it to the next level like you did, so you can continue your own upward progression. Lead by example.. • Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.• Be the Manager on Duty - if requested, Responsibilities:• Coordinate front office activities to ensure smooth operations and exceptional guest service.• Oversee reservation management and room assignment to maximize occupancy and revenue.• Train and supervise front desk staff to maintain high standards of professionalism and efficiency.• Develop and implement guest service strategies to enhance overall customer satisfaction.• Handle guest inquiries, comments, and complaints in a timely and effective manner to ensure a positive experience. Qualifications:• This role requires at least one-two year of progressive experience at a hotel front desk or other customer related position.• A high school education as well as some college related course work helpful.• Good verbal and written English communication skills are required, with a second language helpful.• You must be able to handle cash or credit transactions and have front office software proficiency.• This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects.• From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force.• Long hours, many of which may be spent standing, required. Compensation: $20-$22 hourly About Company: When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years. We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do – serving our valued guests. **As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine** With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality. Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.
Company:
Woodcliff Hotel & Spa
Posted:
May 24 on WizeHire
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More About this Listing: Front Office Supervisor
Front Office Supervisor is a Clerical Office Administrator Job at Woodcliff Hotel & Spa located in Fairport NY. Find other listings like Front Office Supervisor by searching Oodle for Clerical Office Administrator Jobs.
Front Office Supervisor is a Clerical Office Administrator Job at Woodcliff Hotel & Spa located in Fairport NY. Find other listings like Front Office Supervisor by searching Oodle for Clerical Office Administrator Jobs.