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Dispute Resolution Analyst - SAP experience is a MUST
Location:
Palm Beach Gardens, FL
Description:
The Dispute Resolution Analyst for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts.This role will be a Hybrid work environment. Job ResponsibilitiesAssist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputesCoordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and TransportationResearch and resolve customer disputes to facilitate payment or issuance of credit to customer invoicePerform research in SAP to identify issues with customer billings by creating queries to obtain detailed information for solving the discrepanciesInitiate process improvement and quality reviews to simplify and improve productivityNegotiate proper documentation in an effort to facilitate timely paymentsResolve collection issues with customers with difficult or highly sensitive problems by reconciling their AR accountAssist in the review/release of credit holds when necessarySupport TBC Code of Business ConductOther duties as assigned QualificationsHigh school diploma or equivalent, college degree or some college preferredA minimum 5 years? experience in Credit and Collections (B2B)A minimum of 3 to 5 years of SAP experience is required.Intermediate to Advanced Proficiency in MS Excel is required.Proficient in the reconciliation of Accounts Receivable accountsExcellent written and verbal communication skillsAbility to manage relationships both internally and externallyStrong problem solving and customer service skillsAble to work in a fast-paced environmentBilingual language skills in Spanish/English are a plus BenefitsCompetitive compensation and bonusTuition reimbursement401k plan with a company match. Immediate 100% vestingComprehensive benefits including medical, dental and visionCompany paid short term disability and employer subsidized long term disabilityCompany paid life insuranceDiscounted tire services TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment. #joinourteam #LI-DNI
Company:
TBC
Posted:
May 15 on PostJobFree
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More About this Listing: Dispute Resolution Analyst - SAP experience is a MUST
Dispute Resolution Analyst - SAP experience is a MUST is a Jobs Analyst Job at TBC located in Palm Beach Gardens FL. Find other listings like Dispute Resolution Analyst - SAP experience is a MUST by searching Oodle for Jobs Analyst Jobs.
Dispute Resolution Analyst - SAP experience is a MUST is a Jobs Analyst Job at TBC located in Palm Beach Gardens FL. Find other listings like Dispute Resolution Analyst - SAP experience is a MUST by searching Oodle for Jobs Analyst Jobs.