This listing was posted on Professional Diversity Network.
Desktop Technician
Location:
Melbourne, FL
Description:
JOB TITLE: Desk Top Technician JOB LOCATION: Melbourne, FL WAGE RANGE*: 28.00-30.00 per hourJOB NUMBER: 33494564 REQUIRED EXPERIENCE: Associates Degree in Information Technology or equivalent work experience. High level of integrity with strong work ethic PC hardware troubleshooting skills required TCP/IP Proficient with Windows Win10 operating systems and Microsoft Office required Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through LINUX a must have JOB DESCRIPTIONMust be able to analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions. This technician will be expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system. This role is expected to be proactive in managing the customer computing experience - must be able to execute plans and implement streamlined/automated, technical infrastructure projects to refresh supported systems. This person will be expected to operate as first and second level support to end-users running workstations and laptops and extend/simplify remote support for global users.Pertaining to complex operational issues, must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.Must be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.Duties include: Provide outstanding customer service. Has a strong desire to learn. Be logged into Call Center and ready to take incoming calls during standard business hours. Be in the on call rotation for after hour support. Perform "hands and eyes" work onsite in case of a major incident, outage, or roll-out both during and after hours. Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve. Document all end-user requests and interactions in ticketing system completing all steps as defined. Maintain all SLAs for both users and VIPs. Provide technical account management for customers resolving issues and escalating when appropriate. Provide fast response and maintain a high level of professionalism at all times. Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc. Troubleshoot all inquiries regarding systems, hardware, software, and operator problems. Route or escalate requests to appropriate functional teams beyond Service Desk Team. Instruct users as well as troubleshoot basic and advanced software/hardware issues with internal and external customers via phone, email, chat, and remote control/assist software Ability to setup, support and trouble shoot VTC (Video Teleconference) and VOL (Video Online) Provide fast response and maintain a high level of professionalism at all times Provides reports to management Build and maintain knowledge base and document procedures Document and manage Product Development issues to resolution Preferred Qualifications Experience with Service Now Experience working in an agile operations model. Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online) One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired ITIL certification desired Certifications in Windows system management is a plus Mac certification is a Equal Opportunity Employer Veterans/Disabled * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. PDN-9cbab8f7-fcfe-4c9c-84b9-0ba11b3babcb
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More About this Listing: Desktop Technician
Desktop Technician is a Other Jobs Technician Job at The Computer Merchant located in Melbourne FL. Find other listings like Desktop Technician by searching Oodle for Other Jobs Technician Jobs.
Desktop Technician is a Other Jobs Technician Job at The Computer Merchant located in Melbourne FL. Find other listings like Desktop Technician by searching Oodle for Other Jobs Technician Jobs.