Tandym
This listing was posted on Broadbean.
Desktop & Client Support Technician (Tier II)
Location:
Washington, DC
Description:
A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team.***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.***Responsibilities:The Desktop & Client Support Technician will: * Monitor ticket queue and other support channels and respond accordingly * Troubleshoot hardware and software issues onsite and remotely * Assist with equipment setups and moves * Handle computer imaging and configuration * Log, update and follow up on support requests in ticketing system * Ensure support meets the customer requirements as defined in the Service Level Agreements * Assist other groups in Technology with tasks required onsite * Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned * Communicate any escalation of issues and/or feedback to proper management. * Perform other duties, as neededQualifications: * Experience in a Help Desk / Desktop Support environment * Basic understanding of networks * Experience with supporting mobile devices (iOS and Android) * Experience working with Microsoft Office 365, Windows and Mac environments * Solid problem solving and time management skills * Great interpersonal skills * Excellent communication skills (written and verbal) * Strong attention to detail * Highly organizedDesired Skills: * Associate's and/or Bachelor's Degree * Okta, Dropbox, Zoom, Slack experience
Company:
Tandym
Posted:
May 29 on Broadbean
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More About this Listing: Desktop & Client Support Technician (Tier II)
Desktop & Client Support Technician (Tier II) is a Technology Technician Job at Tandym located in Washington DC. Find other listings like Desktop & Client Support Technician (Tier II) by searching Oodle for Technology Technician Jobs.
Desktop & Client Support Technician (Tier II) is a Technology Technician Job at Tandym located in Washington DC. Find other listings like Desktop & Client Support Technician (Tier II) by searching Oodle for Technology Technician Jobs.