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DAP Community Engagement Manager
Location:
New Orleans, LA
Description:
Description:SBP is an award:winning, innovative nonprofit organization that shrinks the time between disaster and recovery. A leader in volunteer:driven, post:disaster rebuilding; SBP educates, advocates and improves the disaster recovery sector so that we can collectively achieve more for communities. With a team of 80+ staff and 240 AmeriCorps members, SBP has rebuilt more than 1,800 homes and strengthened 60+ communities across 17 states and Puerto Rico. SBPs vision is to embrace constant improvement, community:wide collaboration, and clear benchmarks to reduce human suffering caused by the tolls of delay in recovery. By pairing resilience training with recovery operations, we strive to reduce the need for our rebuilding services over time by increasing preparedness among vulnerable communities. SBP encourages individuals who are hungry for change and eager to innovate to join our team so that we can change the future of disaster recovery together. Position Summary The Disaster Assistance Program (DAP) Community Engagement Manager(CEM) will be responsible for leading and directing a team of AmeriCorps Client Services Coordinators (CSCs) serving with SBP. These members support residents impacted by Presidentially Declared natural disasters as they navigate the FEMA appeals process. The DAP Community Engagement Manager will lead a team of 4:8 CSCs in establishing and processing a pipeline of disaster affected survivors who would benefit from SBPs FEMA appeal services. Through outreach, effective team management, and problem solving, the DAP CEM will ensure a timely processing of all survivors seeking assistance. The DAP CEM will identify, brainstorm and test solutions for any hurdles that may impede process:flow. The DAP CEM will support a positive and productive environment, develop and deploy training, stay up to date on FEMA policies and DAP processes, maintain partnerships, respond to marketing and communications requests, conduct trainings for external and internal audiences, and complete other tasks as assigned. This person will thrive in a dynamic, fast paced working environment, bring a keen focus to achieving goals and benchmarks and create a positive and productive team culture. Responsibilities: Leadership and Team Management Supervise, train, and guide a team of AmeriCorps members as they effectively and efficiently build a pipeline of survivors, identify survivor eligibility, gather key documents, complete client intakes, and provide proper hand:off to associates within 7 business days of referral or survivor outreach Create a culture of accountability with clear goals, benchmarks and processes that celebrates success Ability to ensure a high volume of clients are processed through the existing system : including Salesforce and Google Workspace : accurately and efficiently in a fast paced environment Foster relationships of trust, respect and accountability in working with team members, survivors and external partners (FEMA, Case Management Groups, other NGOs) Build a positive team culture and support team members Provide accurate and timely guidance on technical support and feedback Ensure team members update Salesforce timely and accurately Technical Knowledge Provide accurate and up to date technical support about the FEMA Individual Assistance Program to direct reports as they navigate issues helping their clients in the initial phases of the appeals process. Provide similar support to external partners when needed. Provide guidance on how to effectively support and manage team members working with survivors who display symptoms of trauma and/or mental health issues Experience with and the ability to utilize Salesforce to generate and evaluate reports for internal and external purposes and assess team members utilization of the system Other Responsibilities Manage a caseload of survivors, alongside CSCs, to ensure all potential clients i
Posted:
July 2 on Tip Top Job
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More About this Listing: DAP Community Engagement Manager
DAP Community Engagement Manager is a Executive Manager Job located in New Orleans LA. Find other listings like DAP Community Engagement Manager by searching Oodle for Executive Manager Jobs.
DAP Community Engagement Manager is a Executive Manager Job located in New Orleans LA. Find other listings like DAP Community Engagement Manager by searching Oodle for Executive Manager Jobs.