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Custumer Service Digital Analyst
Location:
Leeds
Description:
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at /. We are seeking a dedicated and skilled Custumer Service Digital Analyst to join our Med Tech Customer Services/DELIVER team in Leeds. This role reports to the Senior Digital Solutions Analyst and is classified under GCF Band 24. Introduction Brief Job Description : As a key member of our team, you will be responsible for driving initiatives that enhance automation and self-service adoption, ultimately improving the efficiency and effectiveness of our Customer Services. Utilizing Power BI and other analytical tools, you will lead root-cause analysis, action planning, and craft proactive initiatives that support local development and implementation of new analytical capabilities. Your role will also involve administration of reporting, system issue resolution, major problem solving, and conducting User Acceptance Testing (UAT) and regression testing for our digital systems. Accountabilities: • Identify and implement initiatives to drive Automation & Self-Service adoption. • Driving root-cause analysis & action planning using Power BI / other reporting tools. • Crafting proactive initiatives to improve Customer Services efficiency & effectiveness. • Support local development and implementation of any new analytical capabilities. • Administration of reporting, system issue resolution, and major problem solving. • User Acceptance Testing (UAT) and regression testing for digital systems. • Provide assistance and training as required in relevant. Visit ListedBuy for more information.
Company:
Johnson And Johnson
Posted:
June 16 on ListedBuy
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Custumer Service Digital Analyst is a Other Art & Media Jobs Analyst Job at Johnson and Johnson located in United States. Find other listings like Custumer Service Digital Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Custumer Service Digital Analyst is a Other Art & Media Jobs Analyst Job at Johnson and Johnson located in United States. Find other listings like Custumer Service Digital Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.