This listing was posted on The Resumator.
Customer Support Manager and Human Resources Administrator
Location:
Goodfield, IL
Description:
VIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts, TV carts, projector screens and mounts, height-adjustable desks, stand to sit desk mounts, computer cases, network cable and other miscellaneous categories. www.vivo-us.comWe are searching for a dynamic, self-starting individual who aligns with our Company Mission, Vision and Core Values. VIVO offers a rewarding workplace with a culture built on serving others in the workforce and community in a BIG way. This is a full time onsite position in Goodfield, IL. The Customer Support Manager and HR Administrator role combines two key functions: leading the Customer Service Department to enhance customer satisfaction/employee performance and supporting the entire company with human resources operations. Key Accountability #1 Customer Support Manager Oversee employee performance including quality of work, performance evaluations and ongoing goals, training, department meetings and department schedules/shifts Department efficiency with monitoring ongoing processes as well as leading new programs and policies Auditing of department metrics to monitor trends, spot check to ensure CS policies are being followed, and setting strategies to approve best practices Make sure CS policies meet marketplace requirements and are up to date Work with Product Support to develop internal tools/resources and help sheets Assist with handling phones, chats, emails, escalated customer situations, damage claims and other Customer Service tasks on an as needed basis, Ongoing efforts to show appreciation and maintain a high performing team Key Accountability #2 Human Resources Administrator Recruitment and on-boarding of all hourly employees, students, interns and seasonal workers - job fairs, creating job postings, coordinating and conducting interviews with the Manager or Supervisor, trial days, job offers and on-boarding Oversee company benefits including open enrollment, assisting employees with benefit and EOB questions or claims Co-lead employee activity committee and events Build and launch annual employee survey, compile data and conduct 1:1 sessions with each employee for follow up questions and action planning Assist Human Resources Director with collecting information for market wage comparisons and other duties for the mid year performance evaluation process Employee handbook updates and other legal/compliance requirements Create and distribute annual compensation statements for employees FMLA and other leaves of absence Participate in Safety Committee and initiatives Powered by JazzHR
Company:
Vivo
Posted:
August 8 on The Resumator
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to The Resumator
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Support Manager and Human Resources Administrator
Customer Support Manager and Human Resources Administrator is a Customer Service Customer Support Specialist, HR Administrator Job at Vivo located in Goodfield IL. Find other listings like Customer Support Manager and Human Resources Administrator by searching Oodle for Customer Service Customer Support Specialist, HR Administrator Jobs.
Customer Support Manager and Human Resources Administrator is a Customer Service Customer Support Specialist, HR Administrator Job at Vivo located in Goodfield IL. Find other listings like Customer Support Manager and Human Resources Administrator by searching Oodle for Customer Service Customer Support Specialist, HR Administrator Jobs.