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Customer Success Manager
Location:
Calverton, MD
Description:
At Monumental Markets, we offer the hottest food, snack and drink options directly to the workplace. Whether it's a fresh salad, wrap or even a cold brew coffee, our team has revolutionized the breakroom experience for clients all throughout the DMV. We are seeking a full-time CUSTOMER SUCCESS MANAGER to support the rapid growth of the company by leading the successful onboarding of all new Open-Door Market and Coffee/Pantry clientele. You will fully own responsibility for providing best-in-class experiences to all recently signed new Monumental customers. What You Will Do Passionately represent Monumental Markets as a Brand Ambassador for all Market, Office Coffee and Pantry openings located at each new client office Collaborate effectively with both the Business Development and Operations team throughout the entire customer onboarding process Proactively manage expectations of customers during onboarding Demonstrate excellent field marketing execution for all Market openings Manage new accounts to ensure the highest level of service through timely and satisfactory responses through the first 30-90 days of implementation Resolve issues and troubleshoot technical problems as needed Your Qualifications 2+ years of account/customer management experience required; experience in CPG or similar industry is preferable Demonstrated experience with MS Office Being a people person is a must to succeed in this role - both face-to-face and in email correspondence Detail-orientation and managing priorities effectively is an absolute must. You need tried-and-true methods in your arsenal for staying organized and on top of it all Ability to solve problems creatively and to approach challenges and develop solutions that improve the customer experience and operational effectiveness This position is eligible for paid time off as well as medical, dental, short-term disability, accident, and life insurance. Plus, there is a generous company match on 401 (K) and profit-sharing potential. Monumental Markets has received national recognition, winning NAMA's distinguished Operator of the Year award in 2020. This is an excellent opportunity to be part of a growing organization. We open 3-4 new locations per week, so the opportunity is here now! Monumental Markets is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status. Job Posted by ApplicantPro
Company:
Monumental Markets
Posted:
August 25 on ApplicantPro
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More About this Listing: Customer Success Manager
Customer Success Manager is a Executive Manager Job at Monumental Markets located in Calverton MD. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.
Customer Success Manager is a Executive Manager Job at Monumental Markets located in Calverton MD. Find other listings like Customer Success Manager by searching Oodle for Executive Manager Jobs.