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Customer Service Specialist CBS
Location:
Dallas, TX
Description:
JOB SUMMARY The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or a guarantor. ESSENTIAL FUNCTIONS OF THE ROLE Manages large amounts of incoming inquires. Builds sustainable relationships and trust with patients through open and interactive communication. Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system and ensures all communications are covered, explained, and documented. Meets customer service team call handling goals and productivity standards. De-escalates situations involving dissatisfied patients, offering patient assistance and support. Guides callers through troubleshooting, navigating the company site, or using the products/services. Keeps records of patient interactions, processes patient accounts and files documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details. Follows communication procedures, guidelines, and policies. Collaborates with peers to improve customer service. KEY SUCCESS FACTORS Must be able to multi-task, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Computer skills (Outlook, Word, Excel). Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS EDUCATION - H.S. Diploma/GED Equivalent EXPERIENCE - 2 Years of Experience PDN-9c2bf796-25d9-4566-8a33-df35bc269a3b
Company:
Baylor Scott & White Health
Industry:
Other
Posted:
May 31 on Professional Diversity Network
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More About this Listing: Customer Service Specialist CBS
Customer Service Specialist CBS is a Customer Service Customer Service Representative Job at Baylor Scott & White Health located in Dallas TX. Find other listings like Customer Service Specialist CBS by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist CBS is a Customer Service Customer Service Representative Job at Baylor Scott & White Health located in Dallas TX. Find other listings like Customer Service Specialist CBS by searching Oodle for Customer Service Customer Service Representative Jobs.