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Customer Service Representative
Location:
Schaumburg, IL
Description:
Customer Service Representative Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications. As the Customer Service Representative, you act as a resource to customers. Coordinate with other internal departments to resolve issues and follow through with the client until completion. Use discretion/decision-making authority as needed to resolve customer issues. You will contribute by; Recommend replacement products or services based on customer requirements Providing alternative product options for the discontinued product Process and manage requests to change or cancel the Customer order Proactive review of orders that can ship before promise date to Customer Order Coordination / Management Provide Basic - Intermediate Technical Support Manage large amounts of calls, emails, and chats daily Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet individual/team goals consistently Gather new customer account information to the process set up of new or existing accounts Keep records of customer interactions and ensure proper proactive follow-ups occur Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain the problem or reason for calling Support new online individual account setup along with troubleshooting issues. Drive on-time performance based on requirements of the customer utilizing reports and tools. Manage customer open order reports - expedite orders and coordinate shipping when necessary. Manage customer inventory; use forecast and sales data to determine necessary inventory levels to meet customers’ requirements within the system and tools provided Answer questions about warranties, terms of sale, and shipping information Coordinate customer issues acting as the liaison with Rittal internal teams Identify and assess customers’ needs to achieve satisfaction Proactively communicate with the sales team and distributors about customer concerns or issues Inform customers of promotions or changes in company policies. Utilize computer technology to manage daily tasks. Work with the customer service manager to ensure proper customer service is being delivered Thinks outside the box to resolve customer issues and create a solution What we are looking for is ; Excellent communication skills both verbal and written Strong listening, analytical and problem-solving skills Effectively handle stressful calls in a professional manner Listens and follows direction Knows and follows office etiquette Reflects corporate values and culture Able to meet deadlines with the highest degree of accuracy Detail-oriented and capable of prioritizing multiple tasks Able to work well in a group environment as well as independently Able to foresee problems and demonstrates proactive solution resolution Demonstrates courteous and professional behavior On time and dependable Must have the ability to meet the call metric standards Takes initiative to identify a potential problem while educating to avoid in the future Willing to stay late or come in early when needed Friendly and cooperative attitude Demonstrates the ability to recognize important situations Participate in training to gain advance knowledge or products, selling skills, and customer relationship skills Participates in Trade Shows and Customer Visits. Other duties, responsibilities, or projects as assigned or required by Manager What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US. Rittal North America, LLC is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. LI#HYBRIDIf you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-XXXX.This option is reserved for individuals who require accommodation due to a disability.Rittal North America LLC is proud to be an affirmative action/equal opportunity employer. EOE, including Disability/Vets.Powered by JazzHR
Company:
Rittal
Posted:
July 3 on The Resumator
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Rittal located in Schaumburg IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Rittal located in Schaumburg IL. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.