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Customer Service Representative New Orleans, LA
Location:
New Orleans, LA
Description:
What are we looking for At Cosentino (cosentino) we are looking for a Customer Service Representative located in New Orleans, LA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. What you will do As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.To be a successful Cosentino CSR you need to focus on helping both external and internal customers by communicating in a patient, empathetic, passionate manner. Our Customer Service Representatives always put themselves in our customer's shoes and advocate for them when necessary. As a Customer Services Representative, you will be handling different responsibilities: :Responsible for developing and maintaining customer relationships by overseeing different operative responsibilities.:Processing, monitoring, and following up on customer purchasing orders.:Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and the sales team in case of discrepancies.:Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.:Creation of invoices and corrections, if necessary, as well as returns of material.:Scheduling visits to the showroom, leading material views and reservation of specific material.:Solving customer issues from order to delivery and maintaining customer account receivables.:Providing customer support over the phone, face:to:face, and via email.:Performing analysis in SAP as requested by General Manager, Operations Manager, or the sales/promotion force.:Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.:Logging attending to daily visitors and events, recording each visitor/event into Salesforce.:Support the sales team by, preparing sample shipments for customers and end:users, checking stock of materials when requested, as well as highlighting any stock issues that may arise to help them achieve and exceed sales targets.:Other tasks upon request of the manager. What you need to succeed Professional ExperienceRequired :3+ years of experience in Customer Service.:2+ years of experience with invoicing and order entry.Desired: :Customer Service experience in construction, manufacturing, distribution, or related industry experienceKnowledgeRequired: :Computer literacy to a relatively high standard: outlook, excel, word.:Desired::Use of SAP, ERP, or order systemAcademical BackgroundRequired: :High School Diploma/GEDDesired: :College degree What we do offer You will join a company: :With an international mindset and presence in 100+ countries.:With an amazing growth story, sustained by extraordinary innovation with products such as Silestone(R), Dekton(R), and Sensa by Cosentino(R).:In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project. About Cosentino At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world:leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty descri
Posted:
July 2 on Tip Top Job
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More About this Listing: Customer Service Representative New Orleans, LA
Customer Service Representative New Orleans, LA is a Customer Service Customer Service Representative Job located in New Orleans LA. Find other listings like Customer Service Representative New Orleans, LA by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative New Orleans, LA is a Customer Service Customer Service Representative Job located in New Orleans LA. Find other listings like Customer Service Representative New Orleans, LA by searching Oodle for Customer Service Customer Service Representative Jobs.