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Customer Service Representative I - Transit
Location:
Bradenton, FL
Description:
Salary: $17.06 - $23.52 Hourly Location : Bradenton, FL Job Type: Part-Time (Regular) Job Number: 24-00408 Department: PUBLIC WORKS Division: PARA TRANSIT Opening Date: 06/10/2024 Closing Date: 6/17/2024 11:59 PM Eastern General Information Work Location: 601 13th Street W. Bradenton, Florida 34205 / MCAT Downtown Station Work Hours: Monday - Friday 6:45am - 6:00pm (hours may vary) This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus. Working Conditions Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance. Sitting at a computer workstation and maintaining concentration for long periods of time. Telephone / face to face with general public/clients. Regularly required to work other than normal business hours including nights, holidays, and weekends. Job Description Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Assists with Para-Transit scheduling and coordination. Indexes and files correspondence, reports, cards, records and other related materials, in accordance with established policies and procedures. Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner. Processes telephone requests for both registration and appointments for the Para-Transit system. Screens applicants to determine eligibility needs based on established criteria. Makes referrals to related human services agencies for assistance as individual needs dictate. Verifies invoices and other related billing procedures. Prepares and maintains computerized reports and files. Attends transit-related training as directed by management. Communicates clearly, effectively and tactfully, orally via telephone, and in writing; may communicate with drivers via radio. Acts as the Emergency Operations Center Special Needs Representative. Assist with Paratransit scheduling and coordination, Transit/Trolley route information and schedules, and serving customers at Transit Station and transfer points. Minimum Qualifications High school graduate/equivalent. Minimum of two (2) years clerical customer service-oriented experience. Valid driver's license required with valid Florida driver license required within 30 days of hire. Equivalent combinations of education and experience may be considered. More Prior experience in a customer service call or support center environment highly desired. Knowledge, Skills, and Abilities: Knowledge of, or ability to quickly learn, the street system and geography of Manatee County. Skill in computer operations, including pertinent software applications (i.e., MS Word, Excel, Access) and a specialized Transit Customer Service system (training provided). Veterans Preference In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families. EEO/ADA Statement Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-XXXX x 3865. Drug-Free Workplace Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law. Emergency Response/Recovery Activities All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Full Time Positions Employee Assistance Program (EAP): ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support. LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Five (5) free visits annually for employees and covered family members. Wellbeing Benefits: Wellness/Health Coaches (5 Free per year) On-site Fitness Centers for you and your dependents with 24/7 access Personal Training (5 Free per year) Pharmacy Technician Group Fitness Classes Musculoskeletal Physical Therapy Management Diabetes Care Program Registered Dietician (5 Free per year) Massages with licensed therapist (small copay) Miscellaneous Benefits: Workers' Compensation Training/Seminars Premium Pay Differentials/Career Ladders Government employee discounts at many retailers and attractions Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off: 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. Three (3) Personal Holidays Personal Sick Leave Family Sick Leave Sick Leave Bank (Donated Hours) Professional Medical Appointment Leave Bereavement Leave Military Leave Military Training Leave FMLA Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week. Years of Service Vacation Days 0-5 16.25 days 6-10 19.50 days 11+ 22.75 days Earn an additional day of vacation every six (6) consecutive months of no sick leave. Insurance: Award-winning Health Plan with deductibles as low as $0. Dental Insurance Vision Insurance Prescription Insurance Life Insurance (6 times salary at low cost) Long-term and Short-term Disability Insurance Retirement: Florida Retirement System (FRS) with Pension Plan and Investment Plan options. 457b Tax Deferred and ROTH account options through Voya. FRS Webinars Free financial guidance with licensed, non-commissioned financial planner Career Wellness: Professional Leadership Programs Instructor-Led and eLearning Training Premium Pay Differentials/Career Ladders Career Counseling Toastmasters Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance) Employee Recognition Programs with monetary and time-off awards Education Benefits: Tuition Reimbursement eligible after six (6) months of service, including GED reimbursement. Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder. Public Safety Loan Forgiveness (PSLF) Flexible Spending Account: Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings. Permanent Part Time - Benefits Employee Assistance Program (EAP): --- ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support. --- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues. Miscellaneous Benefits: --- Workers' Compensation --- Training/Seminars --- Fitness Center Access for employee only --- FRS options --- Premium Pay Differentials/Career Ladders --- Government employee discounts at many retailers and attractions --- Access to Manatee County Library Services (books, digital services, tools, museum passes). Paid Time Off: --- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas. --- Three (3) Personal Holidays --- Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs. per pay-period basis, any work schedule less that this will be earned on a pro-rated basis 01 VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application. Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience. Note: "See Resume" is not acceptable. Identify all gaps not related to medical reasons. I acknowledge the above statement 02 If you are claiming Veteran's Preference, please check category of eligibility A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible) An un-remarried widow or widower of a Veteran who died of a service-connected disability The mother, father, legal guardian, or un-remarried widow or widower of a service member who died as a result of military service under combat-related conditions as verified by the U.S. Department of Defense A current member of any reserve component for the United States Armed Forces or the Florida National Guard A veteran with a "Honorable" discharge (Active duty for training may not be allowed for eligibility) Not claiming Veteran's Preference 03 Which level of education have you achieved? No high school equivalency High school graduate/equivalent Associates degree Bachelors degree Masters degree 04 Select from the list of programs that you have work experience. Word Excel Adobe Acrobat Access Trapeze Software None 05 Please describe your level of proficiency from the software list programs you checked from the above question. (Excel - Word - Access - Acrobat - Trapeze)Use beginner, advanced or proficient. (example: word - advanced) If no experience, please type "None". 06 How many years of clerical customer service oriented experience do you have? None 1 year 2 years 3 years 4 years 5 years 6 years 7 + years 07 How many years of work experience do you have in client services? Give a brief description of your duties.If no experience, please type "None". 08 How many years of work experience do you have in special needs/client services? Give a brief description of your duties.If no experience, please type "None". 09 How many years of work experience do you have in transit/para-transit client services? Give a brief description of your duties.If no experience, please type "None". 10 Please list the programs that you have work experience with. o Medicaido Americans with Disabilities Acto Transportation Disadvantagedo Other similar If no experience, please type "None". 11 Do you have knowledge of principles and practices involved in the operation of radio, telephone and related communications equipment? Yes No 12 How many years of experience do you have in a customer service call center or support center environment? None 1 Year 2 Years 3 Years 4 Years 5+ Years Required Question
Company:
Manatee County, Fl
Posted:
June 14 on TopUSAJobs
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More About this Listing: Customer Service Representative I - Transit
Customer Service Representative I - Transit is a Customer Service Customer Service Representative Job at Manatee County, Fl located in Bradenton FL. Find other listings like Customer Service Representative I - Transit by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative I - Transit is a Customer Service Customer Service Representative Job at Manatee County, Fl located in Bradenton FL. Find other listings like Customer Service Representative I - Transit by searching Oodle for Customer Service Customer Service Representative Jobs.