Volt
This listing was posted on Broadbean.
Customer Service Representative (Bilingual - Mandarin)
Location:
Santee, CA
Description:
Customer Service Representative! (Bilingual - Mandarin)Are you passionate about providing top-notch customer service and looking for an exciting opportunity to grow your career? Volt is seeking a dedicated and enthusiastic Customer Service Representative who is fluent in English and Mandarin Chinese to join our dynamic team. If you thrive in a fast-paced environment, have excellent communication skills, and are ready to make a difference, we want to hear from you!Pay: $25 per hour with up to a 15% annual increase.*Pay Rate offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Schedule: Monday to Thursday 9 AM - 6 PM, Friday 8 AM - 5 PM, fully in-office with some overtime and local driving required.What You'll Do: * Engage with Customers: Receive and respond to calls and correspondence from customers, efficiently handling orders, tracking progress, and providing timely updates. * Customer Care: Manage a diverse portfolio of customers, including taking on new assignments and unassigned customers, ensuring exceptional service for each one. * Product Knowledge: Get to know our top 10-20 products and top 30-50 customers, and familiarize yourself with the various product lines across our production departments. * Order Management: Review and enter customer specifications, coordinating with production, QA, and other departments to ensure accurate processing. * Stay Updated: Train on and keep current with Standard Operating Procedures (SOPs) for the Front Office and Customer Service. * Collaborate: Participate in weekly Customer Service Meetings and assist with front office tasks, such as answering phone calls and supporting mass mailings. * Document Drafting: Help draft important documentation like MMDs and SOPs. * Adapt and Support: Be ready to assist in other departments or locations as needed, demonstrating flexibility and a willingness to go above and beyond.What We're Looking For: * Language: MUST HAVE strong written and verbal communication skills in both English and Mandarin Chinese. * Experience: 1-2 years in customer service, preferably in a related field. * Skills: Excellent customer service, interpersonal, and phone skills. Proficiency in Word and Excel. * Location: Must be based locally and possess a strong familiarity with our sales territory. * Flexibility: A valid driver's license, current proof of insurance, and a clean driving record are required. Must be able to clear a background and drug test. * Education: High school diploma or equivalent required; college courses in biology, chemistry, or related subjects preferred.Work Environment: * A busy customer service environment. * Regular, reliable, and predictable attendance is essential. * This is a business professional position with opportunities for longevity in a growing company that truly cares about its employees.Why Join Us: * Holidays, Vacation, and Sick Leave * Leaves of Absence: For Military, Jury Duty, Disability, Bereavement, FMLA. * Insurance: Comprehensive medical, dental, vision, life, and disability insurance options. * 401(k) Plan: Employer match up to 4%. * Educational Assistance: 50% tuition reimbursement (up to $2500/year). * Flexible Health Benefits Plans * Referral Bonus: $2,500 for successful new hire referrals. * Fitness Room: Free access. * Incentive Compensation: Up to 15% annual bonus.If you're ready to take on a challenging and rewarding role where you can make a real impact, apply today to become a part of the Volt team. Your journey to a fulfilling career in customer service starts here!Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ยง 1324b.Volt is acting as an Employment Agency in relation to this vacancy.
Company:
Volt
Posted:
June 10 on Broadbean
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More About this Listing: Customer Service Representative (Bilingual - Mandarin)
Customer Service Representative (Bilingual - Mandarin) is a Customer Service Customer Service Representative Job at Volt located in Santee CA. Find other listings like Customer Service Representative (Bilingual - Mandarin) by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative (Bilingual - Mandarin) is a Customer Service Customer Service Representative Job at Volt located in Santee CA. Find other listings like Customer Service Representative (Bilingual - Mandarin) by searching Oodle for Customer Service Customer Service Representative Jobs.