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Customer Service - Remote
Location:
Miami, FL
Description:
Job Title: Customer Service - Remote Location: Remote Position Overview: We are seeking enthusiastic individuals to join our team to do Customer Service - Remote. By doing Customer Service - Remote at Voyageur Vistas, you will be the first point of contact for our clients, providing exceptional service and assistance with their travel-related inquiries and requests. This position offers the flexibility to work remotely while making a positive impact on our clients' travel experiences. Key Responsibilities: Client Support: Serve as a knowledgeable and friendly resource for clients, addressing inquiries, providing recommendations, and assisting with bookings and reservations. Booking Assistance: Assist clients with booking flights, accommodations, transportation, and other travel services, ensuring accuracy and efficiency in the reservation process. Issue Resolution: Handle client concerns, complaints, and inquiries promptly and professionally, striving to exceed expectations and resolve issues to the client's satisfaction. Communication: Maintain clear and effective communication with clients via phone, email, chat, and other communication channels, ensuring timely responses and updates. Product Knowledge: Stay informed about destination information, travel policies, and industry updates to provide accurate and up-to-date assistance to clients. Documentation: Ensure accurate and thorough documentation of client interactions, including recording details of inquiries, resolutions, and follow-up actions. Team Collaboration: Collaborate with colleagues and other departments to address client needs, share knowledge, and contribute to the overall success of the customer service team. Qualifications: Previous experience in customer service, preferably in the travel or hospitality industry. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Strong problem-solving abilities and a proactive approach to addressing client needs and concerns. Ability to multitask and prioritize effectively in a fast-paced remote work environment. Proficiency in computer skills and experience using customer service software or ticketing systems. Empathy and patience in dealing with client inquiries and resolving issues to achieve client satisfaction. Passion for travel and a genuine desire to help clients create memorable experiences. Benefits: Flexible remote work schedule with the ability to work from home. Competitive compensation package with opportunities for performance-based incentives. Ongoing training and support to enhance job knowledge and skills. Travel perks and discounts for personal travel opportunities. Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency. Powered by JazzHR
Company:
Voyageur Vistas
Posted:
June 27 on The Resumator
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More About this Listing: Customer Service - Remote
Customer Service - Remote is a Customer Service Customer Service Representative Job at Voyageur Vistas located in Miami FL. Find other listings like Customer Service - Remote by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service - Remote is a Customer Service Customer Service Representative Job at Voyageur Vistas located in Miami FL. Find other listings like Customer Service - Remote by searching Oodle for Customer Service Customer Service Representative Jobs.