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Customer Service/Operations Specialist
Location:
Norcross, GA
Description:
Position Description: The Customer Service/Operations Specialist is responsible for answering phones and greeting guests. They play a large role in creating a first impression of the company via in-person and phone interactions with customers, employees, vendors, and guests. Communicates warmly, clearly, and effectively. The Customer Service/Office Specialist helps customers solve product and service-related issues by phone and email. The Customer Service/Office Specialist works closely with the Customer Operations team. This position reports to the Customer Operations Manager. Responsibilities: Provides the best customer service possible, both internally and externally Communicates warmly, clearly, and effectively Has a pleasant demeanor and positive attitude Listens attentively and has patience when working with both internal and external customers Helps customers solve their product and or service-related issues by phone and email Finds answers to customer questions in an efficient manner Assists all internal customers (i.e. sales/service staff, production staff, lab staff and dispensing staff) Processes sales and sample orders Enter sales, samples and dispensing orders into Daily Sales Order Report and Ship Log Answer phones and greet visitors Sorts and distributes incoming mail/packages Orders office and kitchen supplies Prepares staff birthday cards Orders logo apparel for staff Prepares and distributes customer pricing letters Coordinates the purchase and shipment of holiday gifts Creates shipment labels for holiday gifts Creates and distributes holiday on-call schedule Other duties as assigned by the Customer Operations Manager Skills and Qualifications Excellent communication (both written and verbal) and interpersonal skills Conflict resolution skills and the ability to think on one’s feet Friendly, outgoing personality Strong attention to detail Very proficient in using the following computer software: Microsoft Office (Word, Excel, PowerPoint, and Access) Excellent organizational skills Fluency in spoken and written English Professionalism and the ability to interact well with others Ability to follow directions and policies Exhibit motivation and initiative Provide consistently accurate service Ability to follow through and to help with tasks as a team player Ability to multi-task and prioritize Education and Experience Two (2) year college degree preferred AND/OR at least five (5) years’ experience in customer service/office coordination activities, o r an equivalent combination of education and experience Compliance Non-smoker/Non-vaper Physical Requirements Position requires frequent reaching, bending, standing and sitting for prolonged periods Ability to lift 40 pounds unassisted Travel This position requires no travel Compensation Hourly Non-Exempt Standard ACM company benefits Pay & vacation commensurate with experience Powered by JazzHR
Company:
ACM Chemistries
Posted:
November 1 on The Resumator
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More About this Listing: Customer Service/Operations Specialist
Customer Service/Operations Specialist is a Customer Service Customer Service Representative, Operations Specialist Job at ACM Chemistries located in Norcross GA. Find other listings like Customer Service/Operations Specialist by searching Oodle for Customer Service Customer Service Representative, Operations Specialist Jobs.
Customer Service/Operations Specialist is a Customer Service Customer Service Representative, Operations Specialist Job at ACM Chemistries located in Norcross GA. Find other listings like Customer Service/Operations Specialist by searching Oodle for Customer Service Customer Service Representative, Operations Specialist Jobs.