This listing was posted on Manatal ATS.
Customer Service Manager
Location:
Parlier, CA
Description:
Overview: We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team at a leading manufacturing company. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role is pivotal in ensuring our customer service department operates efficiently and effectively, contributing to the overall success of our business. Key Responsibilities: Department Leadership: Oversee the daily operations of the customer service department, ensuring high performance and adherence to company policies. Strategic Planning: Develop and implement strategic plans to enhance customer service operations and improve customer satisfaction. Customer Relations: Build and maintain strong relationships with key customers, addressing complex and escalated inquiries and complaints promptly and effectively. Team Development: Recruit, train, and mentor customer service staff, fostering a positive and productive work environment. Performance Management: Monitor and evaluate team performance, providing constructive feedback and conducting regular performance reviews. Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness in customer service operations. Cross-Department Collaboration: Work closely with other departments, such as sales, production, and logistics, to ensure seamless communication and coordination in addressing customer needs. Reporting: Prepare and present regular reports on department performance, customer feedback, and key performance indicators (KPIs) to senior management. Qualifications: Experience: Proven experience in a managerial role within a customer service environment, preferably in the manufacturing industry. Leadership Skills: Strong leadership and team management abilities with a focus on fostering a positive and productive work environment. Customer Focus: Excellent customer service skills with a commitment to resolving issues promptly and effectively. Communication: Exceptional verbal and written communication skills, with the ability to interact professionally with customers and team members. Problem-Solving: Strong problem-solving skills and the ability to handle complex and escalated customer issues.
Company:
Stardom Employment Consultants
Posted:
July 9 on Manatal ATS
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More About this Listing: Customer Service Manager
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Stardom Employment Consultants located in Parlier CA. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Stardom Employment Consultants located in Parlier CA. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.