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Customer Service Administrator
Location:
Knoxville, TN
Description:
Customer Service Administrator Job Description As a Customer Service Administrator you will be a key contributor to our fast-paced day to day operations - providing exceptional customer service by working with the Process Solutions Group (PSG) sales & customer service teams. This position is a focal point for managing customer requests and order acknowledgements to help expedite processing. You will have the opportunity to work as part of a dynamic, fast-paced, high performing customer support team. Essential Functions * Manage the process for customer expedite requests, status requests, order acknowledgements, and equipment records in NetSuite. * Manage service technician's calibration equipment by: + Getting quotes from vendors for calibration/Approval by Service Engineering Manager + Acquiring RMAs + Creating PO to vendors + Tracking on a Google spreadsheet * Swiftly handle customer COI requests * Manage customer compliance needs (simple paperwork requests) * Close the loop on Principal Leads- portal updates etc. You will not manage the leads, but will ensure actual data entry is complete and update the principals. * Submit the monthly Principal Sales Funnels for Brooks (POS), Richards, etc. * Track any rentals that we set up * Submit Portal Document on Projects * Build Document Submittals on Projects Additional Responsibilities * Support the Process Solutions Management team with various projects upon request. * Additional Responsibilities as assigned by the manager. * Attend ongoing vendor and process training; retain knowledge of vendors and processes * Assist with special customer support projects as requested by management Education and Experience * High School/GED required and Associates or Bachelors degree preferred and 1-2 years customer support experience /or * High School/GED required and 3 years customer support experience in wholesale distribution (preferred) or related industry Required Competencies * Computer literate and highly productive in a multi-window environment - Google Suite * Excellent keyboard skills - quick and accurate * ERP literate, NetSuite preferred * Excellent communication skills - especially phone and email communications * Detail oriented and highly organized * Knowledge of customer service principles and practices * Math and problem-solving skills Physical and Mental Requirements * Sit at desk, with minimal breaks, for up to four hours at a time. * Perform data entry for up to four hours at a time with minimal breaks * Move and pull catalogs that may weigh up to ten pounds * Spend extended lengths of time viewing computer screens * Possess a clear and articulate speaking voice * Must be highly organized, with a well-developed ability to multi-task. * Possess ability to quickly learn and retain vendor-related information as well as company policies and procedures * Possess the ability to perform mathematical calculations and understand the mathematical concept related to profit and margin * A high degree of self-control and the ability to interact with others in a businesslike and professional manner * Ability to efficiently and calmly work in a fast-paced dynamic work environment
Company:
Cross Technologies
Posted:
June 27 on Equest
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More About this Listing: Customer Service Administrator
Customer Service Administrator is a Customer Service Customer Service Representative Job at Cross Technologies located in Knoxville TN. Find other listings like Customer Service Administrator by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Administrator is a Customer Service Customer Service Representative Job at Cross Technologies located in Knoxville TN. Find other listings like Customer Service Administrator by searching Oodle for Customer Service Customer Service Representative Jobs.