This listing was posted on Tip Top Job.
Customer QA Analyst
Location:
Melville, NY
Description:
Requisition:78932 PSEG Company:PSEG Long Island Salary Range: 63,500: 100,500 Incentive:PIP 5 Work Location Category:Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home:based but require some level of purpose:driven in:person interaction and living within a commutable distance, and remote non:local roles that can be effectively performed remotely with the ability to work in approved states. We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health:related benefits including medical, vision, dental, and well:being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year. PSEG offers a unique experience to our more than 12,000 employees : we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. Job Summary Work closely with Call Center Department observing, auditing and providing feedback to call center agents on customer calls and emails. Meet monthly goals as it relates to the number of audits that are conducted and completed.Collaborate with QA Analyst peers and QA Manager to ensure consistency among QA scoring and auditing.Provide feedback to management regarding trends and process improvements for Call Center Department. Job Responsibilities - Listen, audit and score call center agent customer calls and emails- Provide feedback to Leads and Supervisors regarding the agent's performance as it relates to customer calls.- Provide feedback to QA manager regarding trends observed during audits- Participate in training new agents on QA process, audits and requirements Job Specific Qualifications Required Qualificatons: - A Bachelors Degree and 2 years of analytical experience; In lieu of a degree, six years of analytical experience will be considered.- Demonstrated experience with cross:functional teams and/or process improvement initiatives.- Proficient in MS Office (Word, Excel, PowerPoint)- Listen, audit and score call center agent calls and emails- Provide feedback to Leads and Supervisors regarding agents performance as it relates to customer calls.- Provide feedback to QA manager regarding trends observed during audits- The ability to work well on Teams, yet also be an individual contributor is highly desirable. - Provide feedback as it relates to process improvements- Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.- Ability to provide constructive feedback both written and verbal- Deep understanding of call center department processes and systems- Ability to ensure that strong working relationships are cultivated and maintained- Demonstrate analytical skills- Desired Qualifications- Advanced degree Minimum Years of Experience 2 years of experience EducationCertifications None Noted Disclaimer Certain positions at the Company may require you to have access to Part 810:Controlle
Posted:
June 29 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer QA Analyst
Customer QA Analyst is a Quality Assurance QA Analyst Job located in Melville NY. Find other listings like Customer QA Analyst by searching Oodle for Quality Assurance QA Analyst Jobs.
Customer QA Analyst is a Quality Assurance QA Analyst Job located in Melville NY. Find other listings like Customer QA Analyst by searching Oodle for Quality Assurance QA Analyst Jobs.