This listing was posted on ApplicantPRO.
CSR - Outbound Sales Associate
Location:
Auburn, CA
Description:
CSR - Outbound Sales Associate Hours of Work: You are expected to work Monday - Friday 4 pm - 7 pm. Additionally, this role may require occasional weekend work during the hours of 8 am - 5 pm on Saturday and possibly Sunday. We will ensure to provide notice of any variations in your daily hours or additional days required. Role Summary: The Outbound Sales Associate at CABS Heating & Air Conditioning is responsible for re-engaging with existing customers from our database to generate new business opportunities. Using Service Titan, this role focuses on maximizing the potential of our current client base through targeted outreach efforts. If an external customer list is obtained the role will include contacting potential customers using such a list. This position earns a competitive wage of $18-$21 per hour, depending on experience. Primary Responsibilities: Customer Service: Prioritize calls according to customer and/or operational needs. Maintain complete, accurate and updated information in the customer database. Maintains the scripting required and provided by the company for quality and efficient interactions with the inbound client base. Customer Database Re-engagement: Use Service Titan to identify opportunities within our existing customer database for upselling or reintroducing our services. Implement targeted outreach strategies to existing clients to promote new offerings, updates, or maintenance services. Prospect Outreach: Conduct outreach to potential leads from acquired lists, introducing our services and identifying opportunities for engagement. Balance this outreach to maintain a focus on relationship-building rather than traditional cold calling. Sales Coordination and Scheduling: Schedule appointments, follow-up calls, and manage the sales pipeline through Service Titan. Regularly update and maintain accurate sales activity records. Building Customer Relationships: Strengthen relationships with existing customers through follow-up communications and personalized service offerings. Address customer inquiries and concerns, ensuring satisfaction and loyalty. Product and Service Knowledge: Stay informed about industry trends and CABS latest services and specials to effectively communicate benefits to both existing and potential customers. Collaborative Efforts: Coordinate with internal teams like customer service and technical support to ensure seamless service experiences for customers. Qualifications: High school diploma OR equivalent 2+ years of customer service experience Exceptional communication and customer service skills Basic computer skills Ability to work extended hours, nights, and weekends Ability to read a map and geographical knowledge of our service area Preferred: HVAC trade experience Phone sales experience Service Titan experience
Company:
Cabs Heating & Air Conditioning
Posted:
June 22 on ApplicantPRO
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPRO
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: CSR - Outbound Sales Associate
CSR - Outbound Sales Associate is a Customer Service Customer Service Representative, Sales Associate Job at Cabs Heating & Air Conditioning located in Auburn CA. Find other listings like CSR - Outbound Sales Associate by searching Oodle for Customer Service Customer Service Representative, Sales Associate Jobs.
CSR - Outbound Sales Associate is a Customer Service Customer Service Representative, Sales Associate Job at Cabs Heating & Air Conditioning located in Auburn CA. Find other listings like CSR - Outbound Sales Associate by searching Oodle for Customer Service Customer Service Representative, Sales Associate Jobs.