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Commercial Field Technician
Location:
New Philadelphia, OH
Description:
Commercial Field Technician Omni Fiber provides a variety of perks and benefits: Compensation • Competitive Pay • 401(k) with Employer Matching Contribution up to 4% • Professional Development Reimbursement and Advancement Opportunities. Time off • Company Paid Holidays (8 days) • Floating Holidays (3 days) • Paid Time Off (15 days) Benefits • Medical, Dental, and Vision • Life Insurance and Short-Term Disability • HSA enrollment option with Employer Contribution • Monthly internet and cell phone allowances • Mileage reimbursement • Paid company training About the position: The Commercial Field Technician will be directly involved with operational support of ethernet, and voice services delivered to Enterprise, SMB, and MDU locations. What you will do: Install and verify configurations in customer-premise NID, routers, switches, and phones. Service validation testing including network stress and reachability for Internet, Ethernet, and Voice/VoIP services Diagnose, repair, replace faulty NID's, routers, switches, phones, cabling, and circuit components. Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning issues across the carrier ethernet network. Troubleshoot and repair IP routing and connectivity issues. Diagnose and repair fiber and optical CWDM/DWDM last mile components, verify fiber operability using OTDR and light meters. Perform customer advocacy and own the customer's service issue. Drive resolution through partner organizations. Display empathy and maintain professionalism while handling difficult customer situations. Assist with maintaining and updating facility records. Physical ability to work in various environments such as attics, crawl spaces, and adverse weather. Operate company vehicle/equipment safely and professionally. Perform on-call rotation duties after regular business hours. Ability to communicate technical information to non-technical people. Your experience: Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience. 2 years of fiber optic testing experience preferred. Read and update inventory systems, network diagrams and all on site labeling. Experience using an OTDR, and light meter. Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols. Fiber optic troubleshooting experience. Experience with VoIP and customer alarm systems. Multi Dwelling Unit Experience, Enterprise customer experience. Able to use Microsoft suite of applications including word, excel, and power point. Skilled in basic telephony and computer equipment. Familiar with aerial drop/cable installation, mechanical terminations, and testing Your preferred qualifications: Strong collaboration skills working cross functionally. Strong troubleshooting analytical skills to quicky isolate and resolve service impacting issues. Business fiber installation experience would be preferred. Fantastic customer service skills and professional attitude. Ability to remain calm under pressure. Project Management is preferred but not required. Possess and maintain a valid state driver's license and acceptable driving record. At times work in small, confined spaces or aloft (up to 28 ft.) Be available for overtime, emergency callouts and holiday work as needed for maintain customer business operations. Ability to identify wire and cable colors. Physical ability to work from a kneeling or standing position for long periods. Ability to read prints and assist with redlines/construction drawings. Ability to lift and move up to 80 lbs Weigh less than 285 lbs since this is required for ladder safety. Desired Qualifications Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications preferred) Cisco CCNA or CCNP certifications preferred. Fiber optic training certifications.
Company:
Omni Fiber
Posted:
October 15 on ApplicantPRO
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More About this Listing: Commercial Field Technician
Commercial Field Technician is a Customer Service Field Technician Job at Omni Fiber located in New Philadelphia OH. Find other listings like Commercial Field Technician by searching Oodle for Customer Service Field Technician Jobs.
Commercial Field Technician is a Customer Service Field Technician Job at Omni Fiber located in New Philadelphia OH. Find other listings like Commercial Field Technician by searching Oodle for Customer Service Field Technician Jobs.