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Clerk-Arbitration
Location:
Matteson, IL
Description:
Job Title: Clerk-Arbitration Location: Matteson, IL (Onsite) Duration: 12+ Months Contract -(Possible Extension) - General Responsibilities: The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners. The CSR will provide responsive, timely telephone, chat and email support The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e take the call and handle internally vs transfer or provide other contacts). The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department. - Job Requirements: Ability to handle a high volume of inbound and outbound calls. Tremendous customer service skills. Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently. Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities. -
Company:
Tech Providers
Posted:
May 31 on TopUSAJobs
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More About this Listing: Clerk-Arbitration
Clerk-Arbitration is a Other Jobs Clerk Job at Tech Providers located in Matteson IL. Find other listings like Clerk-Arbitration by searching Oodle for Other Jobs Clerk Jobs.
Clerk-Arbitration is a Other Jobs Clerk Job at Tech Providers located in Matteson IL. Find other listings like Clerk-Arbitration by searching Oodle for Other Jobs Clerk Jobs.