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Call Center Supervisor | Call Center Representative in Customer Service Job at Sentara Health in V1

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Call Center Supervisor

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Location:
Virginia Beach, VA
Description:

Sentara Health is currently seeking a full-time Team Coordinator, Customer Operations/Call Center Supervisor in Virginia Beach, VAPosition Status: Full-time, Day Shift, 40 hoursStandard Working Hours: 8:00AM to 5:00PM (EST) OR 9:00AM to 6:00PM (EST). Call Center Operations is 8:00 AM u2013 8:00 PM.Location: Hybrid work schedule. Will report to the office 2 days a week. Located at 1330 Sentara Park, Virginia Beach, VA 23464.Job Description SummaryResponsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.Manages team of 1 to 13Required qualificationsMinimum 3 years of healthcare experience REQUIRED.Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is REQUIRED.Preferred qualifications:Preferred: Call Center - 3 yearsPreferred: Managed Care - 2 yearsPreferred: Previous supervisory experiencePreferred: Proficient in Microsoft Office Suite (Outlook/Excel/Word/Powerpoint)Diversity and Inclusion at Sentara Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.Please visit the link below to learn more about Sentara's commitment to diversity and inclusion:OverviewFor more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.Sentara BenefitsAs the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to: Medical, Dental, and Vision InsurancePaid Annual Leave, Sick LeaveFlexible Spending AccountsRetirement funds with matching contributionSupplemental insurance policies, including legal, Life Insurance and AD&D among othersWork Perks program including discounted movie and theme park tickets among other great dealsOpportunities for further advancement within our organizationSentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara ()Join our team We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growthTo apply, please go to and use the following as your Keyword Search: JR-56396.#LI-PM1#Indeed#MonsterTalroo u2013 Health PlanHealthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor, Team Leader, Team Manager, Contact CenterResponsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.Associateu0027s Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.Associateu0027s Level DegreeCall Center 3 yearsHealthcare 3 yearsManaged Care 2 yearsCommunicationCoordinationCritical ThinkingLeadershipMathematicsMgmt of Staff ResourcesMicrosoft AccessMicrosoft ExcelJudgment and Decision MakingMicrosoft WordMonitoringReading ComprehensionService OrientationSocial PerceptivenessSpeakingTechnology/ComputerTime ManagementTroubleshootingWritingOperation and ControlActive LearningActive Listening
Company:
Sentara Health
June 3 on JobDiagnosis
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More About this Listing: Call Center Supervisor
Call Center Supervisor is a Customer Service Call Center Representative Job at Sentara Health located in Virginia Beach VA. Find other listings like Call Center Supervisor by searching Oodle for Customer Service Call Center Representative Jobs.