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Call Center Representative
Location:
Philadelphia, PA
Description:
Position Title: Call Center Representative Location: Philadelphia, PA Department: Customer Service Reports To: Call Center Manager/Supervisor Job Summary: We are seeking a motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. As a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, provide information about products and services, and resolve customer complaints. Your goal will be to ensure customer satisfaction and maintain a high level of professionalism. Key Responsibilities: Answer inbound calls and respond to customer inquiries and concerns. Make outbound calls to follow up with customers, confirm orders, or conduct surveys. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues efficiently and courteously. Document all customer interactions and maintain detailed records of calls. Escalate complex issues to appropriate departments or supervisors when necessary. Follow call center scripts and procedures to ensure consistency and quality. Meet or exceed performance targets, including call handling time, customer satisfaction, and call resolution rates. Stay updated on product knowledge, company updates, and industry trends. Participate in training sessions and team meetings. Qualifications: High school diploma or equivalent; college degree preferred. Excellent communication skills, both verbal and written. Strong listening and problem-solving abilities. Ability to handle stressful situations and manage multiple tasks simultaneously. Proficient in using call center software, databases, and CRM tools. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment and adapt to changing priorities. Job Posted by ApplicantPro
Company:
Curate
Posted:
June 29 on ApplicantPRO
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More About this Listing: Call Center Representative
Call Center Representative is a Customer Service Call Center Representative Job at Curate located in Philadelphia PA. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Representative is a Customer Service Call Center Representative Job at Curate located in Philadelphia PA. Find other listings like Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.