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Call Center Agent | Call Center Representative in Customer Service Job at Magadia Consulting in Si1

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Call Center Agent

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Location:
Silver Spring, MD
Description:

Call Center Analysts Job Description This is a full-time contract position for a bilingual (fluent in Spanish and English) Call Center Analyst. The role requires Security Personal Identity Verification (PIV) clearance. The primary responsibilities include managing a high volume of inbound and outbound calls and emails in a timely manner, conducting address research, locating client information, and maintaining a comprehensive record of all conversations in the call center database. The working hours are Monday through Friday from 8:30 AM to 5:00 PM EST, excluding Federal holidays. Minimum Requirements: - At least 2 years of professional experience in a Customer Service/Call Center environment.- Ability to handle both outbound and inbound calls proficiently.- Fluency in both Spanish and English (reading, writing, and speaking).- Strong oral and written communication skills.- Proficient and professional telephone etiquette.- Capability to respond to client inquiries and follow up on customer calls.- Ability to identify and escalate priority issues.- Proficiency in Microsoft and Adobe software.- Successful completion of a background check/government clearance.- Extensive experience in a high-volume call center environment.- High school diploma or higher.- Basic experience in skip trace.- Experience using a soft phone.Powered by JazzHR
Company:
Magadia Consulting
Posted:
September 25 on The Resumator
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More About this Listing: Call Center Agent
Call Center Agent is a Customer Service Call Center Representative Job at Magadia Consulting located in Silver Spring MD. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.