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Call Center Agent
Location:
Miami, FL
Description:
At Twine Chart, we don't just write words – we craft experiences. Our team of passionate wordsmiths is dedicated to transforming ideas into captivating narratives that resonate with your audience. Whether you need compelling website content, engaging social media posts, or persuasive marketing copy, we have the expertise to elevate your brand and leave a lasting impression. Job Description: TwineChart is seeking a motivated and customer-focused Call Center Agent to join our team in Miami, FL. The ideal candidate will be responsible for providing excellent customer service and support, handling a high volume of calls, and ensuring customer satisfaction. Salary: $17.50 - $26.00 hourly Key Responsibilities: Customer Support: Answer incoming calls from customers and provide timely and accurate information. Address customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction. Data Entry: Accurately record and update customer information in the database. Maintain detailed records of customer interactions, transactions, comments, and complaints. Problem Resolution: Identify and escalate complex issues to the appropriate department or supervisor. Follow up with customers to ensure their issues are resolved to their satisfaction. Product Knowledge: Maintain up-to-date knowledge of TwineChart’s products and services. Provide customers with accurate information about products, services, and promotions. Performance Metrics: Meet or exceed call center metrics, such as call handling time, customer satisfaction, and first-call resolution. Participate in training and development programs to improve performance and customer service skills. Qualifications: High school diploma or equivalent. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Proficiency with computer systems and software applications. Ability to handle a high volume of calls and work in a fast-paced environment. Strong organizational and multitasking skills. Benefits: Health Insurance: Comprehensive health, dental, and vision insurance plans. Retirement: 401(k) plan with company match. Paid Time Off: Generous PTO including vacation, sick leave, and holidays. Professional Development: Opportunities for ongoing training and development. Flexible Work Hours: Flexible scheduling to promote work-life balance. Additional Perks: Employee wellness programs, team-building activities, and a collaborative work environment. TwineChart is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Posted:
June 19 on iSmartRecruit
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More About this Listing: Call Center Agent
Call Center Agent is a Customer Service Call Center Representative Job located in Miami FL. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Agent is a Customer Service Call Center Representative Job located in Miami FL. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.